You arrive at the hospital. As part of the check in process, you’re asked to fill out a bunch of forms.

The Current Patient Experience
    you sit in reception, waiting for the registrar to finish entering your information. Then you continue waiting for the doctor to review your information before you’re called in.
    You arrive at the hospital. As part of the check in process, you’re asked to fill out a bunch of forms.
    You hand the forms back to the registrar, who manually enters your data into the computer.
The Patient Experience of the Future
    A nurse calls you in a few minutes later. The doctor you’ll be seeing is already reviewing your information in the system.
    You recieve a tablet that’s already loaded with the necessary forms. Known information — such as your name, date of birth and medical history — is pre-populated
    After you submit your forms, the information is sent immediately to the hospital’s secure EHR system.


After your initial consultation, you make your way to a hospital room

The Current Patient Experience
    When you get really turned around, you ask a busy nurse to help you find your way.
    A static map includes a “You Are Here” sticker to help you find your way.
    A bulletin board contains flyers about patient and workplace safety, wellness awareness, mass emergencies and hospital security policies.
The Patient Experience of the Future
    An interactive touchscreen displays a map of your current location and other important information in real time.
    Digital signage interacts with your smartphone via a low energy Bluetooth beacon.
    As you approach the digital signage, you’re prompted to download a wayfinding app. The app triangulates your position and provides step by step directions to your room.


After your procedure, you settle in for a couple of days in a hospital room

The Current Patient Experience
    Your nurse put some basic information, such as your doctor’s name and daily goals, on the board. No one has updated it since your first day in the hospital.
    Your room features a small, corner mounted TV with limited programming options and hard to hear pillow speakers. You quikcly grow tired of watching game shows.
    You’re given a large stack of papers with educational material about your medications, postoperative care, and release forms.
The Patient Experience of the Future
    You discover the TV also serves as a digital whiteboard with realtime information about your medical conditions, test results, treatment and medication schedules, and care provider profiles. You can see your nurses updating information in real time.
    When it gets too bright during the middle of the day, you use the TV remote control to close the blinds, dim the lights, and turn up the AC—all from your bed.
    You turn on the TV…and you’re blown away. Not only does it provide a variety of entertainment options—you can also browse the internet, order meals, and send messages to your care providers.


While in the hospital, you start to get nervous about the recovery process. Your doctors and nurses give you information to help you prepare

The Current Patient Experience
    Your doctor and nurses communicate a lot of information to you in a short amount of time. You hope you can remember most of it when you get home.
    You’re handed a packet full of information about recovery, medications, and physical therapy.
The Patient Experience of the Future
    You’re excited to hear that you can access your electronic health record (EHR) on your tablet. It’s easy to view your medical records and test results, see daily treatment scheudles, and send messages to care providers.
    Your care provider issues you a tablet with educational apps and videos, as well as Bluetooth connected devices to track your progress over the coming months.


Learn more about how hospitals are using digital technology to increase patient comfort.