Increasing agent empathy with digital transformation in insurance
Human connections with customers have never been more important. By leading with empathy, agents can ensure clients feel valued.
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As Sr. Manager of Business Development Solutions in the Financial Services Industry at Samsung Electronics America, Brian Avila specializes in creating innovative solutions to address Samsung’s customers’ real-world challenges and deliver the outcomes they are looking to achieve. With experience in consultation, business development and strategic planning globally across B2B verticals focused on insurance and finance, Brian works closely with his clients to co-create solutions that drives their business growth.
Human connections with customers have never been more important. By leading with empathy, agents can ensure clients feel valued.