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Omnichannel/Unified Commerce

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Retail

Omnichannel Strategy Needs Brand, Retailer Alignment

Online sales are predicted to soar this holiday season, making it more important than ever for retailers to have an effective omnichannel strategy.

A successful retail beacon strategy requires work from both retailers and consumers.
In Store

High-Potential Retail Beacon Technology Requires Patience and Planning

Retail beacon technology offers many benefits. Find out how to develop a strategy that helps your consumers get the most out of this new technology.

With mPOS, retailers can merge the virtual and physical elements of shopping to create the ultimate consumer experience.
Point of Sale

The Ultimate mPOS System Checklist

As consumers continue their digital shopping experiences in-store, mPOS is gaining traction and driving customer engagement.

Business tablets can help boost after-sale support for customers, giving them a more complete end-to-end experience.
Retail

Business Tablets Can Reverse Consumers’ ‘Worst’ Customer Experiences: After-Sale Support

Retailers are investing in mobile data via business tablets to help improve after-sale service ― a critical driver of customer experience.

Call centers are now delivering an omnichannel customer experience, changing the ways retailers and customers do business.
Retail

Omnichannel Customer Experience and Service Continually Evolves

Next-generation contact centers are relevant again as companies try to deliver an omnichannel customer experience in an increasingly mobile-centric world.