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At the National Retail Federation (NRF) Retail’s BIG Show 2017 from January 15-17 in New York City, Samsung and Fujitsu will showcase an innovative software solution that empowers retailers to use wearables to maximize efficiency and productivity — while improving the customer experience.
The two-way digital communication platform connects Samsung Gear wearables to Fujitsu U-Scan Self-Checkout or Fresco Point-of-Sale touch screen systems. The software allows retail staff to carry out their duties as usual, but with the added benefit of having access to hands-free store information through Samsung smartwatches. The new platform will allow stores to operate more smoothly and efficiently by sending instant alerts and messages to the necessary staff.
By collaborating with Samsung, Fujitsu has been able to create a solution that will offer a better customer experience while improving employee communication and efficiency. “We’re confident that our wearable alerts platform and collaboration with Samsung are going to transform corporate communications from the front-end to the warehouse,” Marc Janssens, head of retail business at Fujitsu America, Inc. said.
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Boosting Productivity Store-wide
The new software solution can be used in a variety of situations and by everyone from cashiers to managers, stock clerks and other employees. For example, cashiers can send a message to staff on the shop floor to check a price without having to use antiquated intercom systems. Additionally, they can inform a specific staff member that sensitive operations — like replenishing a cash register — need to take place. The platform is more secure than intercom systems because it informs only the people who need to know what’s happening, and two-way communications are also backed up by Knox.
“We have long seen retail as one of the top industries that can benefit from wearables integration into its workflow,” Eric McCarty, vice president of product marketing for Mobile B2B at Samsung Electronics America, said.
Samsung recently showed off its plans for rolling out wearables to the enterprise at the Consumer Electronics Show (CES) in Las Vegas, highlighting how its platform will allow developers to leverage all aspects of the wearable device to create enterprise apps that will work specifically for them.
Wearables are also improving supply chain management for a number of retailers.