A lot of insurance processes have already been digitized for the consumer online, but insurance advisors and claims adjuster in the field are often left using outdated technology or even paper-based documentation.

“Whether you’re an advisor or a claims adjuster, it’s all about customer experience,” said Jorrit de Vries, Samsung’s director of sales for financial services, during a Q&A in New Jersey this summer.

Mobile technology is the way to go, but the best customer experience is the one where the client doesn’t even remember which technology was used.”

Watch more from my interview with de Vries — including what insurance companies can do to thrive in this new climate — in the video above, or learn about Samsung’s solutions for financial services.

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Natalie Zfat

Natalie Zfat is a social media entrepreneur and Forbes Contributor who has partnered with some of the most iconic brands in the world, including Rolling Stone, Food Network, American Express and Levi’s. Curating original content and videos, Zfat gains millions of impressions for the brands she advocates for. When she's not engaging with her half a million followers, Zfat loves sharing her entrepreneurial thought leadership at conferences and universities, including Carnegie Mellon, NYU Stern School of Business, The Harvard Club of New York and Internet of Things World. Follow Natalie on Twitter: @NatalieZfat

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