Good news — your business is growing! But don’t throw the confetti just yet: without a solid scaling strategy, new business growth can create chaos.
One potential casualty during growth is employees’ ability to collaborate. As you move to a new physical space or migrate to a more capable technology platform, the collaborative processes that sparked your success can begin to unravel.
A conscious focus on scaling the tools of collaboration is essential to keep the organization moving forward. Make it easier for your teams to work together, share ideas and unlock their potential by providing them with collaborative tools they can use to create value and innovation in the workplace.
Make sure employees carry mobile devices that support communication and productivity wherever your they go — whether they’re making sales calls, meeting clients at building sites, or stuck at the airport. With devices that meet the demands of the task and the environment, businesses can keep collaboration going 24/7 with their preferred platforms and apps.
Here are a few suggestions to fortify collaboration during growth.
Improve Team Communication
Put the right tools in your team’s hands, such as chat-based workspaces. The best spaces bring together people, conversations and content — along with the tools that teams need — so they can easily collaborate to achieve more. These spaces should seamlessly bridge the virtual and the physical to support the remote working and telecommuting that create physical separation and unpredictability.
Increase Process Efficiency With Automated Workflows
Twenty-two percent of the average employee’s time is spent on repetitive tasks, which can diminish employees’ focus and bog down collaboration. Research from Deloitte shows that many executives have made continuous process improvement a top priority. Collaborative technologies that use automated workflows and process intelligence help organizations spend less time on manual processes, and more time generating valuable insights.
To increase efficiency, consider investing in cloud-based tools for workflow integration and process intelligence that perform well on mobile devices.
Increase Collaboration With Customers
The explosion in mobility demand and cloud computing is impacting small and midsize businesses (SMBs) as much as the enterprise. In a recent Twitter chat, David Smith, Microsoft’s VP of worldwide SMB sales, stated that “nearly half of small businesses think that cloud collaboration and similar cloud-based tools have led to more satisfied customers.”
Cloud-based mobile applications that bring businesses and customers together for work can boost customer satisfaction by centralizing communications and accelerating workflows. When companies and customers collaborate online, staff can effectively respond to requests in real-time with quickly sourced information.
To take full advantage, equip employees with mobile devices that keep them always on and always connected. Samsung offers mobile devices that match any company’s budget and situation, from unlocked smartphones fully customizable to every business need, to MIL-STD-810G rated ruggedized tablets that resist breakage and water damage.
Learn how Samsung’s SMB solutions can help you scale your growing business every step of the way.