Third, drivers taking a break on the road no longer need to be bored, because they can use the games that come preloaded on the tablets to relax and unwind before hitting the road again, engaged and refueled.
Lastly, with improved communications in all aspects of operations, drivers now have a more influential voice in the company. “Previously they were the silent group, and operations told them what to do,” Covach said. “That is not what drivers want. Now we have a collaborative workforce, with drivers involved in conversations about how we do things.”
Managing the Transition From AOBRD to ELD
The delivery of LMS to the tablets has helped Paper Transport manage the transition from Automatic On-Board Recording Devices (AOBRD) to Electronic Logging Devices (ELD). The company has used the LMS to deliver training on the ELD software remotely to many of its 850 drivers. “The software part of it is easy,” said Covach. “It’s the people part that is hard, and the tablets have helped us leverage the LMS system for this change management.”
Increasing Driver Retention
Paper Transport reduced their turnover from 72 percent to 63 percent, even with a 19 percent growth year over year. “It was a huge advantage to be able to effectively distribute and set up the tablets,” Covach said. “The consistency really allows us to have a scalable deployment into the future. We believe in really developing our people and developing those relationships. We believe we can better our employees’ lives through technology. The strategic initiative for us is that we have to be constantly changing and evolving for our drivers,” Covach said.
To continue the positive trend, Paper Transport is planning on new ways of leveraging the tablets’ Android-based open architecture. Paper Transport will highlight career advancement opportunities and drivers can express interest in open positions right through the tablet.
Having Samsung’s flexibility and ease of management has helped Paper Transport with driver retention and driver engagement, and they hope to continue growing their fleet and advancing their initiatives into the future.
“We’ve got new ideas, new opportunities to implement workflow and communications. This is a really strong platform for us to build on,” Covach said.
Improving Driver Recruitment
The hiring of new drivers, which had been hindered by antiquated in-cab hardware, is greatly improved, and the company is realizing its growth ambitions by expanding its team of drivers to 900. “Our society is getting more data-driven, and people are used to having that data access immediately,” Covach said. “Four to five years from now if you haven’t implemented anything like this, drivers are going to be demanding it, because that is what they have gotten used to from everything else they have experienced in their life. If you’re not building these opportunities for them to improve and maximize what they have, they will be coming to you and demanding it, because competitors will have already done it.”