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How Digital Processes Improve Workflow and Operations

Businesses define digital transformation in many ways. Some view it as moving IT operations off premises and into the cloud. Others see a far more practical application of this transition, one that improves workflow and operations inside a business.

For many independent businesses, the idea of digital transformation includes going paperless by using tablets and smartphones to process documents and relying on e-signature tools to digitally capture signatures on contracts and consent forms. These types of tools cut down time spent shuffling paper and help businesses concentrate on higher priorities.

There are many reasons to consider using e-signature processes, but here’s a closer look at the operational benefits of running a more digitized business.

Interactions Match Customers’ Changed Expectations

Retail is the bellwether for how customers expect their interactions with businesses to go. In a retail setting, customers expect to use mobile devices to gather information, process an order, learn more about an item, receive alerts about their interests and communicate with a business they patronize. Those customer expectations are spreading from personal sales transactions to any type of transaction, whether business or personal.


E-signature and other digital processes allow customers and clients to review and sign documents at their own convenience, in the setting of their choice, and then to sign and transmit those documents via their mobile devices. When a business chooses e-signature tools and processes, it’s a recognition that processing paperwork shouldn’t be disruptive, but rather something customers can easily accommodate into the flow of their already busy lives.

Recordkeeping and Records Management Become Streamlined

Using e-signature tools keeps business forms in a digital format. Those files can be linked to a customer, vendor or patient record without the need to manually process or physically file paper. There’s less likelihood that records will be lost or attached to the incorrect file. There’s also less chance for errors to enter a record in an all-digital workflow.

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Digitization Simplifies Workflows

Relying on paper documents requires printing them out, giving the printed documents to whoever needs them and waiting on required signatures on those documents. Once signed with pen and ink, papers must then either be manually filed away or scanned into a digital form that can then be linked to a digital record. The e-signature process recaptures the hours spent on these processes. That time can be redirected to more important business goals, such as improving customer service and customer experience.

Physical Paper Storage Becomes a Thing of the Past

A business that relies on a paper system rather than a digital one must also plan for either the physical storage of documents or on specialized shredding services to securely destroy them. By transitioning to a paperless, all-digital environment, a business can save storage, shredding and paper costs. Again, those funds can be redirected to the higher priority goals of the business.

Mobile technologies such as smartphones and tablets have become pervasive in the workplace. When a business is planning to move to digital processes with e-signature, it makes sense to choose devices equipped with digital pens, such as the Samsung Galaxy Tab Active Pro or Galaxy Note10. Not only is their accompanying S Pen attractive to customers for signing, it’s a great tool for field workers to use when collecting data and completing forms. Combining these devices with e-signature tools and processes provides a simple first step towards digital transformation that a business of any size can take.

Learn more about the paperless workflow solutions that help you save time and money, and keep your business moving.

Posts By

Ronda Swaney

Ronda Swaney is an award-winning B2B writer and ghostwriter. She writes exclusively about IT, technology and healthcare. Her love of storytelling paired with all things technical helps her write engaging content for clients, which range from Fortune 50 tech giants to up-and-coming SMBs. Writing credits include blog posts, magazine articles, eBooks, lead-generating books, case studies and white papers, as well as ghostwriting for top tech executives. Connect with Ronda on Twitter: @rondaswaney

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