If your job requires you to work in the field on your own, you’ve probably asked this question of yourself: How long would it take to call for help if an emergency or accident occurred?

The number of employees working alone is on the rise. By 2023, more than 380,000 workers in North America are expected to carry specialized lone worker safety devices that use GPS and cellular technology, according to Berg Insight. Out in the field, these workers perform a wide variety of tasks, from providing home care to managing properties to inspecting utility assets.

In an emergency, these workers need an easy way to alert someone who can help. Fortunately, help is right at their fingertips, thanks to the emergency SOS feature on Samsung Galaxy smartphones such as the rugged Galaxy XCover Pro.

Shop special offers

Find out about offers on the latest Samsung technology.

see deals

Speak to a solutions expert

Get expert advice from a solutions consultant.

Talk to an expert

In addition to making workers more connected and productive, their Samsung smartphones can also be set up to provide emergency contacts with information so they can identify the sender’s exact location and understand their crisis situation.

Once this feature is configured, the user just needs to click the Galaxy smartphone’s power button three times to instantly relay key information to their emergency contacts:

  • An SOS message, along with a link to the sender’s location, indicated by an address and a map
  • Photos of the scene from both the front and rear cameras of the device
  • A five-second audio clip

This information can be critical to ensuring a lone worker quickly receives the right help in an emergency.

How to set up emergency SOS

Here’s how to set up the emergency SOS feature on a Samsung smartphone (some steps may differ depending on Android OS version):

  1. Pull down your notification bar and open Settings.
  2. Scroll down and select “Advanced features.”
  3. At the bottom of the menu, find “Send SOS messages.”
  4. Toggle it on and choose your emergency contacts (who will receive the message).
  5. Now toggle the indicators next to “Attach pictures” and “Attach audio recording.”

Now the SOS emergency contact feature is all set up. When the user clicks the power button three times, their emergency contacts receive an SOS message, links to a map and the audio clip, as well as front and rear photos so you can instantly take action to get them the help they need.

Supporting lone workers

Organizations in fields as diverse as home healthcare, education, utilities, hospitality, real estate, field services, oil and gas, security and more are increasingly seeking better ways to increase security and support for lone workers through features like emergency SOS. Some also rely on these solutions to comply with occupational safety regulations and lower employee insurance costs.

The mobile security top 10

icon of a document
White Paper

Get your free guide to better securing the personal and work data on your mobile phone. Download Now

For enterprise-level deployments, organization may choose to leverage a specialized lone worker safety application that includes additional capabilities and integrates with their dispatch system. In those instances, enterprises can utilize advanced Samsung Knox device management features to remap the physical buttons on smartphone or smartwatch devices to trigger alerts through that application.

By providing visual, audio and location data in emergencies, the smartphone becomes a vital tool in protecting the fast-growing lone worker labor force. With emergency SOS, the same rugged smartphone that makes field work easier and more productive — no matter how tough the working conditions — also keepers workers safe, no matter where they venture.

Find the right smartphone for your business and employee needs with our free guide. Then discover how rugged devices will save you money in the long run.

Posts By

Lisa Terry

Lisa Terry is a seasoned B2B writer of articles, blogs, research reports, case studies, white papers and e-books, with a long list of media and corporate clients in hospitality as well as retail, IT and supply chain. She has written for Hospitality Technology, HTNG publications, Nation’s Restaurant News, RIS News, Advertising Age, Consumer Goods Technology, Inbound Logistics, Washington Technology and many others.

View more posts by Lisa Terry