Many organizations are heading toward the same place in their enterprise mobility journey — a point of increased productivity, greater security and an enhanced customer experience — but the paths to get there have become more winding and difficult to navigate than they should be.

Think of a logistics company that needs an easy way to give a large international team of package delivery drivers a fleet of secure smartphones and the flexibility to use both business and personal applications. Or, imagine a school district that sees the opportunity to replace out-of-date textbooks with tablets that are not only secure but can be managed remotely and updated automatically.

What these scenarios (and many more) have in common is a need to feel confident in your mobile tools’ performance and ability to safeguard data appropriately. That only comes with the highest level of security and platform reliability, plus a web interface to seamlessly control the way your devices operate. It also means having simple-to-use tools to efficiently deploy, manage and gain actionable insights into a large fleet of devices.

Introducing Knox Suite

That is the exact challenge we’ve been tackling with the Samsung Knox solution portfolio. Our Knox Platform for Enterprise (KPE) builds on Android Enterprise, providing deeper access to secure and control devices. Our cloud-based solutions — like Knox Mobile Enrollment (KME), Knox Manage, Knox Enterprise Firmware-Over-the-Air (E-FOTA) and, more recently, Knox Asset Intelligence — give customers the levers they need to efficiently deploy, manage and analyze their device fleet.

Previously, these had all been individual products. With the introduction of Knox Suite, we’re providing customers an all-in-one solution to solve their most complex mobility requirements.

Knox Suite offers IT and business leaders a comprehensive way to achieve their enterprise mobility objectives, combining the powerful controls of KPE with comprehensive tools to enroll devices, manage policies and control firmware updates, all with a single solution.

As we continue to extend and integrate these capabilities, we believe it will change the way organizations think about their mobility strategy, and it will make them more confident and successful in execution. Let me explain what I mean.

A consolidated approach to solving complex problems

Some of the most transformative mobile experiences might continue to be built “from scratch” in the sense that they’d never been tried in an organization before, and generate entirely new ways of moving a business process from A to B. That doesn’t mean we should have to reinvent the wheel every time we begin the journey.

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Unfortunately, a lot of enterprise mobility initiatives involve legwork — not unlike wandering a hardware store in hopes of building a new addition on your house. Yes, you’ll find all the tools, materials and components if you browse the aisles long enough. What’s harder to find, in most cases, is the best way to put all those pieces together to achieve your vision. Samsung’s Knox Suite avoids the dangers of being overwhelmed by the complexity of so many choices by curating a master set of tools. You’re building the addition on the house, in other words, but in a way that will ease the process of adding an extra door or window later on.

How Knox Suite helps future-proof your enterprise mobility strategy

Some of the more recent enhancements to Knox Suite demonstrate how its value to enterprise mobility users continues to increase over time. Starting this past July, for instance, Samsung began offering KPE at no cost.

Samsung is also building upon the products that fall within Knox Suite. This includes KME, which streamlines bulk enrollment for an entire fleet of devices into an enterprise mobility management (EMM) solution.

In March 2021, Samsung introduced KME Direct to address bulk enrollment needs for customers with on-premise network or limited bandwidth environments. KME Direct allows IT admins to create an enrollment profile and send a QR code to each device user. At that point, the device user can unbox, set up and configure their device on their own. This brings an end to manual installation, and offers automatic installation of the required software, security settings and configurations provisioned by the enterprise.

As Samsung continues to innovate within the enterprise mobility and management space, the results are being added to Knox Suite. A case in point is Knox Asset Intelligence, a service that provides IT with essential visibility about the status of mobile devices — visibility they traditionally haven’t had.

Knox Asset Intelligence allows real-time reporting and deep insights on everything from device health and battery life to app stability, connectivity and location tracking. This visibility into device-specific data can help businesses make decisions on improving productivity, take proactive measures on device maintenance and promote better utilization of assets. Like the rest of Knox Suite, Knox Asset Intelligence is regularly being updated with greater capabilities, such as remote log management, which allows IT to remotely pull logs from any corporately managed device in the fleet at any time.

With Knox Suite, Samsung customers also maximize the benefits of being part of our ecosystem, because you’re now working with tools that will future-proof the investment you’ve made with our other products and services.

Customers with less complex requirements may want to continue to invest in these products separately. For businesses who do need that fuller view though, Knox Suite will provide an end-to-end solution. It will make management simpler for admins. It will also let organizations avoid having to distinguish between the features of one solution versus another, because it consolidates everything that a modern mobile enterprise needs. You can try Knox Suite for free for 90 days to see if it’s the right fit for your business.

Extending the value of Samsung Knox

Knox Suite reflects Samsung’s progress in our own journey of helping our customers respond to the challenges of mobility in the enterprise. When Samsung Knox emerged, for example, Samsung was first to market with hardware-based security technology that IT professionals could trust to protect mobile data. This in turn reinforced the trust that customers put in mobile technology to protect their data properly, which has only become more challenging as cybersecurity threats have become more sophisticated.

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Elsewhere in the enterprise, line of business leaders also faced challenges. As innovative mobile apps began to streamline industry workflows, operations leaders needed to configure devices to give workers the most productive, intuitive experience possible. They needed to know it would integrate with the solutions they already had in place. And they needed to know it would be user-friendly enough that their team could quickly adapt to the new processes.

KPE provides the foundation necessary to maintain that trust — while enabling integration and improving user experience. When you couple it with Knox Manage and the other solutions offered in Knox Suite, mobile innovation becomes much more easily achievable. Instead of a patchwork of technology, the business gains a single command center that enables them to make the most of mobile’s potential.

First and foremost, Samsung Knox will always offer the defense-grade security architecture that’s anchored to the hardware at the point of manufacturing. Knox Suite, however, indicates where we’re ultimately headed.

The traditional silos between IT and the rest of the business are steadily and necessarily breaking down. The resulting collaboration requires an all-in-one platform that empowers everyone in the enterprise. Knox Suite addresses that need, supporting the entire enterprise mobility journey from start to finish.

For a greater understanding of Samsung’s defense-grade mobile security, find out more about how Knox protects your Galaxy devices from the chip up. And if you haven’t already, get started with mobile device management (MDM) so your organization can spend less and do more — securely and efficiently — using our free beginner’s guide.

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Balamurugan Thinagarajan

Balamurugan Thinagarajan is Product manager for Tactical Edition and OS Customization and Director of Software Product Management at Samsung Electronics America. He has 19 years of experience in enterprise mobility and previously helped integrate and deploy security solutions to address the technology needs of the U.S. Department of Defense and other U.S. government agencies.

View more posts by Balamurugan Thinagarajan