Whether in the waiting area or the patient room, hospital patient TV systems are traditionally used for entertainment and distraction. But these devices can be leveraged for so much more.

Samsung’s smart healthcare grade TVs transform the ubiquitous television into an all-in-one communication hub, enhancing patient engagement and workflow efficiency for nursing staff.

Healthcare TV use cases

Here are just a few of the reasons for hospitals to implement Samsung Smart healthcare grade TVs:

Provide customized education

As soon as the patient is admitted into their room, the TV can tailor content specific to that patient. For example, educational videos and other educational content specific to the patient’s condition and care plan can be displayed on the TV for them to watch and review — all in their preferred language. And it can all be delivered on-demand, 24/7. Once the patient watches the video or has completely reviewed their educational materials, it can be documented in the electronic health record (EHR). This EHR integration is completed by a wide array of Samsung’s Interactive Patient Care (IPC) software platform partners, coupled with the Samsung Smart healthcare grade TV.

Ensure patient satisfaction

Collecting patient feedback is essential to a hospital’s HCAHPS score. With Samsung healthcare grade TVs, a survey on the TV prompts patients to provide real-time feedback on their hospital stay. This patient feedback is critical to improve future patient experiences, and it impacts the likelihood of that patient to recommend the hospital to family and friends.

Relieve nurse call button fatigue with a digital concierge

When patients are entertained and engaged, they are less likely to call the nurses’ station, which means decreased nurse call button fatigue for nurses. But Samsung’s smart healthcare grade TVs offer more than that: They allow patients a way to request both clinical and non-clinical items or services, such as assistance getting out of bed, a chaplain, a beverage or a blanket. Patients can even order their own meals.


For all this sophistication, it’s important to remember that TVs provide an important distraction through entertainment such as the TV channel guide, and movies and music — and by doing so, help alleviate pain, discomfort and anxiety.

Improve efficiency

Samsung HQ60A series TVs can display several types of content at once. Some of the screen space can serve as a digital whiteboard while still allowing plenty of room for patient entertainment.

Paired with Samsung’s wide array of telehealth camera and software partners, Samsung smart healthcare grade TVs can even facilitate telehealth visits for doctors needing to do virtual rounding or for nurses doing remote patient care monitoring. The system is sophisticated but not complex: Patients can easily navigate from education to entertainment, and from a telehealth visit to meal ordering.

Hospitality and big screens

For patients craving the luxury hospitality experience, Samsung’s HQ60A healthcare grade series of TVs come in sizes up to 75 inches and feature 3840 x 2160 4K UHD resolution.

“Healthcare is moving toward the hospitality/hotel experience and away from the stereotypical patient room,” explains Karen Schweiger, senior account manager for healthcare within Samsung’s display division. “Millennials in particular want access to the same, large format TV size that they would have in their living room or in a hotel room.”

Samsung’s healthcare grade TVs give patients the high-definition, QLED viewing experience they enjoy at home, as well as the ability to cast from their phone or tablet to the in-room TV.

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These patients don’t want to deal with reams of paper, either. Handbooks, channel guides, welcome videos, food menus and more can be digitally displayed on the system, eliminating the need for paper handouts, which are easily misplaced and simply add to the clutter. Delivering information digitally means that updates can be made and displayed in real time — the material is never outdated.

Fit for purpose

Sometimes, a 75-inch television simply isn’t feasible. Consider infusion suites and dialysis centers — there’s no room for a large screen. Samsung’s smart 32″ healthcare grade NJ690W solves this problem. Its compact design seamlessly blends into any setting to maximize space. A small TV and compatible pillow speaker allow each patient to hear audio from their TV through the pillow speaker, and not be interrupted by the audio from their neighbor’s TV.

This can be adapted to a variety of settings, including double occupancy rooms, infusion bays and the emergency department (ED) rooms. For example, some hospitals have built these 32-inch TVs into the soffit over the emergency department beds.

These compact TVs allow you to create welcoming environments for your patients even when space is limited. They also provide a needed distraction for parents and caregivers. Pediatric rooms typically feature a parent enclave with a small sofa or bed and a TV, and Samsung’s 32-inch smart healthcare grade TV is also ideal for these areas.

Better care, engaged patients, happier staff

A happy nurse equals a happy patient.

By putting patients in control, Samsung healthcare grade TVs coupled with Interactive Patient Care (IPC) platforms lighten the burden on nurses and other staff. No longer does the nurse need to take time to explain discharge instructions, because the discharge instructions are already being displayed on the Samsung healthcare grade TV. No longer does the patient need to push the nurse call button to ask what their care plan is for the day, because their personalized care schedule is already displayed on the Samsung healthcare grade TV. This workflow optimization of letting the TV do the work, instead of the nurse, leads to less burnt out nursing staff and turnover. In turn, nursing staff morale is improved which makes them more happy when caring for their patients.

Because Samsung’s smart healthcare grade TVs come in a wide array of sizes, you can find the right fit for any patient space. The smart room technology gives you the tools to treat your patients as guests, dramatically improving their experience. That’s good for you and your patients: Improving the in-room experience leads to higher HCAHPS scores and greater hospital reimbursements.

Discover the full lineup of Samsung’s healthcare TVs, manufactured with specific hospital TV features to improve the patient experience. And learn more about how hospital leaders can improve patient outcomes in this free guide.

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Roxanna Guilford-Blake

Roxanna Guilford-Blake writes about health, healthcare and the business of healthcare. She began as a journalist, but for more than 25 years, she’s helped clients tell their stories and enlighten their audiences. She runs her own editorial business (Guilford-Blake Corp.) and previously served as director of strategic communications at a boutique healthcare communications firm. She’s especially interested in the intersection of digital tech and patient-centered care.

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