When Smithereen Pest Management Services needed to boost the productivity of its field technicians, it turned to Samsung Galaxy smartphones to create a mobile “virtual office.”
The company needed a single device to generate streamlined workflows, handling multiple tasks such as communications, service records and inspection reporting. The device also needed to be affordable and able to withstand the rough conditions of field use.
The Galaxy smartphones delivered a large HD display, together with the performance and features such as GPS and camera that techs needed to carry out their business activities on-the-go. The smartphones also integrated with PestPac, a cloud-based pest control software solution from WorkWave, which was integral to the company’s processes. Together, the app and smartphones enable field techs to manage their entire workflow with a single device. Techs use the device to accomplish a range of tasks: accessing customer locations, recording work performed, communicating with dispatch and generating photo and video recordings.
Techs now report using their devices six to 10 times per service call and up to 120 times daily. Pairing the right device with the right app, the company has successfully streamlined workflows and created a truly mobile, paperless office.
To learn more about how Smithereen Pest Management Services enhanced productivity with a single device, read the case study below.
Pest Management Company Leverages Smartphones to Improve Field Service Workflows and Productivity from Samsung Business USA
