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The potential for tablets to streamline the point-of-sale (POS) offers unique opportunities for the aviation industry. By switching to a tablet-based mobile POS system, Frontier Airlines has been able to create a more nimble solution to serve its customers’ needs.
Frontier processes a high volume of credit card transactions for its in-flight sales, but its existing POS system wasn’t agile enough to meet the airline’s goals and high standards for customer service. To help flight attendants bundle and upsell items, Frontier outfitted each of its nearly 1,300 flight attendants with 8-inch Samsung Galaxy tablets. While in the air, flight attendants use these devices together with a custom POS application from Aspex POS for in-flight sales, as well as to access company apps and HR manuals. During off hours, they can take them home for recreational use. Because the Samsung Galaxy tablets run the same Android OS as familiar consumer mobile devices, the training required for the new solution was minimal.
Adopting the tablet-based POS solution has resulted in increased revenue, improved customer experience and higher employee morale across Frontier Airlines.
Read the case study below to learn more about how implementing a mobile POS solution has improved the customer and employee experience at Frontier Airlines.