Implementing remote monitoring often requires more than one partner. Learn where to start and how to plan a successful rollout.
The Cincinnati/Northern Kentucky International Airport (CVG) sees around 160 passenger flights per day from commercial airlines and approximately 6.7 million passengers annually. Recent airline announcements are contributing to sizeable increases in commercial passenger traffic and intensifying the use of its facilities. CVG expects to see the number of passengers increase by as much as 25 percent in a short period of time. To ensure the customer experience remains positive, CVG needed a solution to gain real-time insight into airport passenger flow patterns, especially for its restroom facilities in non-ticketed, public areas such as the baggage claim and arrival terminals. The desired solution would support housekeeping staff efforts to stay ahead of cleanliness targets and improve the overall customer experience.