
Business reimagined: Samsung’s Virtual Experience addresses today’s tech
Coming March 4, 2021, Samsung V/X Live is a free content-rich virtual conference and networking event for businesses of all sizes.
It is often said that the costliest challenge in managing any system is the PEBKAC — the “Problem Exists Between Keyboard And Chair,” referring, of course, to the user. The most effective way to minimize the damage users can cause has often been to “lock down” desktops on computers and mobile devices. Various lockdown strategies have delivered varying results, depending upon the ingenuity of the user. Others have found their best path to achieving complete control over endpoints and users is through desktop virtualization.
Beyond the fact that virtual desktop infrastructure (VDI) solves many of your customers’ application delivery challenges, it also helps you effectively and efficiently deliver technology services. Overall, it can reduce the number of support calls and eliminate the need to travel to customer locations, making VDI an offering that serves both you and your clients.
Put Their Whole World in Your Hands
When using desktop virtualization, just about the only software running on the endpoint is the VDI client. Originally, “VDI” stood for “Virtual Desktop Interface.” The proliferation of smartphones, tablets, wearables and more have evolved that to “Virtual Device Interface” and ultimately to “Virtual Device Infrastructure.” All other applications aren’t on the device itself, but on the server in the customer’s — or your — data center. Only the screen image, keystrokes and mouse movements are exchanged between the server and the endpoint. This allows a relatively small data flow to cross the network, decreasing necessary bandwidth.
While the earliest VDI implementations located servers in the customer’s data center, the cost of deploying and maintaining this sophisticated infrastructure often proved prohibitive. Many VDI servers are now located in service provider “cloud” data centers creating Desktop-as-a-Service (DaaS) offerings which allow customers to enjoy the economies of scale created by sharing infrastructure with other customers.
Access technology training and tools designed to give you a competitive edge. Download Now
Not only does this result in much faster response time for remote users, it also means that all important files reside within reach of your client’s IT manager. This delivers many tremendous advantages:
Offer All of This as a Service
Many organizations have complained in the past that VDI is just too expensive to implement and difficult for them to manage. However, by offering Desktop-as-a-Service (DaaS), you can turn that negative experience into an extremely positive one, since it allows you to immediately deliver great desktop experiences to customers on whatever device they prefer, and remove their need to manage everything.
Your strategic approach to providing DaaS offerings can scale handily along the broker-buy-build path starting wherever you may be comfortable. There are many DaaS offerings you can resell which are based on familiar platforms from Citrix, VMWare, Amazon Web Services and others. As you build your customer base you may choose to build your own DaaS infrastructure using any of the aforementioned platforms or others. As with all things cloud, the larger your installed base the more sensible it becomes to take more of the infrastructure under your own control.
Offering a VDI in a DaaS format makes the desktop a utility that your customers buy from you in much the same way they purchase a phone contract. You maintain complete control over their endpoints and desktop architecture. You can update and adjust them all from your data center, without additional travel expenses. Your support engineers can work with their users to solve problems online with mutual desktop control. In this way, VDI gives you more than just network management control, which can help you provide a more customized service to your clients as part of a long-term contract.
As more companies deal with a mobile workforce, they need robust computing solutions that allow their employees to do more. For solution providers, this means a new business model that can increase revenue and set their clients up for success.
Shape your marketing messaging with our channel content resources.