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How Mobile Scanning Has Changed Airport Ground Operations

As a social media correspondent, I’m on the road more than 200 days a year, and with that comes a lot of time spent in airports. One of my least favorite parts about traveling (besides the subpar food in most airports) is the hassle that comes with checking a bag and printing out the pesky bag tag.

What if that entire process just … disappeared?

At this year’s Aviation Symposium, I discussed this possibility with HyunJun Jung, a senior manager of development services at Samsung.

“One of the major pain points airline travelers face is losing their bags,” said Jung. “And part of it is that you drop off your bag, hoping and praying that it comes back. If you lose it, you have to file a claim, but the airline is still trying to find your bag three to five days later.” Overall, not a great customer experience.

A potential solution in the future is that airlines will implement electronic bag tagging. Passengers will be able to check into a kiosk, scan the electronic tag, pay for their luggage and drop it off. It’s that simple. Worrying about stickers and printing long labels would become a thing of the past.

It may sound like a 30,000-foot pie-in-the-sky idea, but some airlines are already piloting these approaches. I, for one, can’t wait to see what’s next!

Discover more technology advancements in the transportation field that are set to dramatically impact this rapidly changing industry.

Natalie Zfat

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Natalie Zfat

Natalie Zfat is a social media entrepreneur and Forbes Contributor who has partnered with some of the most iconic brands in the world, including Rolling Stone, Food Network, American Express and Levi’s. Curating original content and videos, Zfat gains millions of impressions for the brands she advocates for. When she's not engaging with her half a million followers, Zfat loves sharing her entrepreneurial thought leadership at conferences and universities, including Carnegie Mellon, NYU Stern School of Business, The Harvard Club of New York and Internet of Things World. Follow Natalie on Twitter: @NatalieZfat

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