Panettieri reported three prime areas in which Samsung has vitally boosted product performance. First, it supported converting a testing solution that required two technicians into a testing solution that a single technician can easily perform, enhancing the marketability of the solution. “The tablet enables the load module to stay connected to the vehicle’s electrical system while the technician can be in the passenger compartment of the vehicle and control the test remotely via a Bluetooth connection, which has been a huge plus,” he said.
Second, built-in barcode scanning in the Samsung tablet has helped customers consolidate devices while providing an accurate way to capture vehicle and component data, which also makes the product more user-friendly. The autofocus camera on the Tab A reads barcodes electronically, so there’s no need for technicians to manually type them in. The new Samsung solution also automatically uploads all test results via Wi-Fi to Auto Meter’s AMPNET data management system. Forms that technicians used to have to fill out by hand for warranty claims now get populated automatically, as they too are integrated in the cloud-based system. These paperless solutions deliver greater accuracy and save time.
Finally, Auto Meter customers can now access data remotely from AMPNET and use it to garner actionable insights. “Rather than test data that is sometimes difficult to read when captured on handwritten paper forms, you can now look at trends and provide predictive analysis of when certain components are likely to fail in the near future,” Panettieri said. These capabilities allow Auto Meter to further differentiate itself from its competitors.
The Galaxy Tab A’s long battery life means technicians don’t have to worry about interruptions, and the easy-to-read screen enables use of the test equipment in a variety of lighting conditions. Finally, Auto Meter has been able to lock the devices for only their specific industrial solution, using Samsung Knox Manage.
Automation is a key component of today’s technology landscape, and Auto Meter has kept pace in a competitive industry thanks to Samsung’s mobile devices.
“The Auto Meter BCT-460 load-based tester, with an integrated Samsung tablet, accurately identifies the root cause of a vehicle’s electrical system issue the first time, whether it is the battery, starter, alternator, cables or just a poor electrical connection” said Panettieri. “This results in significantly lower warranty expense and virtually eliminates ‘no defect found’ on replaced items.” The Samsung tablet is an integral part of the value proposition to the customer with the Auto Meter BCT-460 in terms of ease of use, reduced testing labor and overall improved customer satisfaction.
“Samsung has been a fantastic business partner for Auto Meter,” he added. “Their commitment to the stability of the product enables us to provide an industrial application that is at the leading edge of technology to our customers.”