Quick serve and fast causal restaurants have seen their customer experience shift dramatically over the past year. While much of their sales were already going through the drive-thru, the pandemic shifted sales even further to contact-less purchase options. As we begin to see the light at the end of the tunnel, it’s easy to say things will go back to the way they were, but what brands are seeing is that customers really like many of the conveniences put in place due to the pandemic. Technology experts from Freddy’s Frozen Custard will help us look at the customer experience through the evolving lens of technology.
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