In the ever-evolving public safety landscape, having the right technology can significantly enhance operational efficiency, responsiveness, and situational awareness. Samsung DeX, short for desktop experience, allows a Galaxy smartphone to provide a desktop-like computing experience, and it’s transforming the way public safety personnel conduct their duties. By leveraging Samsung DeX, agencies can seamlessly transform department smartphones used in various work environments into powerful computing devices.
Features and benefits of Samsung DeX
Samsung DeX pairs a Galaxy smartphone or tablet with a dedicated display and keyboard to provide the functional equivalent of an in-car or in-station computer. DeX provides the look and feel of conventional computing including a taskbar, resizable windows, and keyboard shortcuts. This setup allows users to access mobile apps in a desktop interface, offering the best of both mobile and desktop worlds.
Cost efficiency and device consolidation
Using DeX can provide significant cost and time savings for an agency by reducing the need for multiple devices. Traditionally, officers might require a rugged laptop for in-vehicle use, a separate computer at their station for administrative tasks, and a mobile device for field operations. DeX consolidates these needs into one device, notably reducing hardware costs, maintenance expenses, and the logistical and IT challenges of managing multiple devices.
Seamless field-to-vehicle-to-office connectivity
One of the standout features of Samsung DeX is its ability to provide seamless connectivity between the field, vehicle, and office environments. This fluid transition ensures workflow continuity without the need to switch devices or transfer data. Whether an officer is on patrol, in their vehicle, or back at the station, they can access the same applications and data in real time.
Enhanced mobility and flexibility
With DeX, the mobility and computing power of a smartphone is transformed into a desktop user experience with a full-size keyboard and display. This flexibility is particularly beneficial for public safety personnel who need to operate efficiently in various environments. For example, an officer can draft reports, review case files, or access critical applications on the go, without being tethered to a traditional desktop setup.
In addition, the sheer utility provided by a smartphone means that officers can access internet resources, capture evidentiary photos and videos, and monitor real-time videos from public safety cameras and drone feeds. Many agencies are now using license plate reader (LPR) systems, and a smartphone allows an officer to query this invaluable data, receive real-time alerts, and check the last known location of a wanted vehicle.
Improved ergonomics
The DeX in-vehicle setup takes up less space in the vehicle, with flexible mounting options that still offer full functionality. Less hardware intrusion into the passenger compartment increases officer comfort and can improve safety. The setup can also be displayed in portrait mode, enhancing the usability of various applications.
Device and data secured by Knox
Security is paramount in public safety operations. Samsung DeX integrates seamlessly with the Samsung Knox security platform, providing defense-grade security features. This ensures that sensitive data remains protected from cyber threats. Knox security includes hardware-based encryption and real-time kernel protection, which offer robust protection for public safety operations.
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Samsung DeX user experiences
Samsung DeX is an essential solution for the public sector — helping to streamline workflows in the vehicle, on the field, and in the office.
In-vehicle computing
Samsung DeX in-vehicle solution can provide the functional equivalent of a conventional in-car mobile computer. With DeX, officers can connect their Galaxy mobile device to a vehicle-mounted monitor and keyboard and access computer-aided dispatch (CAD) systems, records management systems (RMS), GPS, and other essential software. This setup allows officers to efficiently manage incidents and access real-time information.
Field operations
In the field, officers can access the same applications and data they use at their desks. This capability is invaluable during emergencies or investigations, where accessing information quickly can make a significant difference. For instance, an officer can review surveillance footage, fill out reports, or communicate with team members, all from a portable device, and without the need to return to the station.
Office environment
Back at the station, DeX provides a full desktop experience, enabling officers to complete administrative tasks with ease. Agencies can replace existing desktop PCs with hot desks where officers can quickly dock their smartphones and get right to work. Officers can easily add smartphone pictures or videos into reports and, using the agency’s internal network, submit those reports and move evidence onto a secure server. The ability to dock a smartphone and use it as a desktop computer reduces the need for multiple devices and ensures that all data remains synchronized and up to date.
Samsung DeX is a transformative technology that offers state and local public safety personnel a versatile, secure, and cost-effective solution for their computing needs. By integrating the capabilities of a desktop computer into a mobile device, DeX provides the flexibility and efficiency required in modern public safety operations. As public safety agencies look to enhance their technological infrastructure, Samsung DeX stands out as a powerful tool that can improve operational effectiveness, streamline workflows, and reduce costs.
With Samsung DeX, first responders can stay connected, informed, and prepared, no matter where their duties take them. This innovative solution not only meets the demands of today’s public safety environment but also sets the stage for future advancements in mobile computing technology.
For an in-depth look at how one agency is benefitting from going mobile with Samsung DeX, check out this story on the Monroe County (MO) Sheriff’s Office. Learn more about Samsung’s mobile tech designed for public safety. And if you’re not currently an Android or Galaxy user, make sure to try Galaxy for Work on your current device today.
