How insurance claims adjusters can boost efficiency with mobile tech

Insurance claim evaluation requires constant multitasking. You’re always on the go while juggling a variety of tasks: collecting, organizing, researching, analyzing and assessing accounts from multiple sources to derive the most constructive solutions and outcomes.

In the past, adjusters would have to carry the following to each location: digital camera, notepads, pens, folders, forms, clipboard, flashlights, measuring tape, laptop and mobile device.

Just the weight of these items can be burdensome and pose physical challenges, not to mention the time-consuming task of matching notes, sifting through files and folders, and staying organized while toggling between several devices.

Having a portable yet powerful mobile technology solution — such as Galaxy Z Fold6 teamed with Galaxy Book4 — not only helps you keep up with your rigorous schedule but also empowers your ability to navigate seamlessly between tasks as a digital claims adjuster.

The right technology streamlines the insurance adjusting process

Though claims adjusters have always been on the go, with the move to a hybrid work setting, that’s even more the case today. Insurers can easily embrace remote work: Nearly 70% of all finance and insurance industry workers work either hybrid or entirely remote, according to WFH Research.

While the laptop may remain the most important device in the workflow of insurance adjusting, there are many instances where connectivity, portability and other factors combine to necessitate working on a mobile phone.

With Galaxy Z Fold6, you can take high-definition photos and annotate them, circling and pointing out even the subtlest details. In addition, signing documents, estimates and reports can be done seamlessly and on the spot using the optional S Pen. And Galaxy AI* features, such as Circle to Search with Google, Note Assist and Live Translate, can simplify a variety of tasks and enhance communication — even when you’re working with someone who speaks a different language.

When you want to leave the tablet or laptop behind, Galaxy Z Fold6 enables mobile productivity that goes far beyond the capabilities of a usual smartphone with its unique, foldable form factor that opens to provide additional screen space. Traditional smartphones are great for staying connected but not necessarily built for full-scale productivity.

But Galaxy Z Fold6’s 7.6-inch tablet-like display (when unfolded) and multi-window experience provide the ultimate mobile device for business, making it a productivity powerhouse that can get the insurance adjusting job done, all on its own.

Only being able to see one app at a time is a severe slowdown; toggling between apps can create any number of issues — especially when attempting to work quickly in the field. When unfolded, Galaxy Z Fold6 provides screen space that rivals a small tablet — providing enough room to run multiple apps at once without toggling back and forth between them while remaining highly portable when closed.

The 12MP ultra-wide camera and 10MP telephoto camera included on Galaxy Z Fold6 provide more than enough capability to capture even the most minute details — even when it’s dark out.

When it comes to a regulated industry like insurance, productivity isn’t the only paramount variable when it comes to deciding on what devices to equip your team with. Security and data protection are factors that cannot be neglected either.

On Galaxy Z Fold6, you also have all the security and flexibility of Samsung Knox, our highly rated security and device management platform, built into each device from the chip level up.

A walk through your day with Galaxy Z Fold6 and Galaxy Book4

Here’s how insurance adjusters can use Galaxy Z Fold6 and Galaxy Book4 to fit all their workflow needs:

Morning in the office

Let’s say you just arrived at the office and are reviewing assigned claims. You do this through Samsung’s Connected Claims solution for adjusters by using Samsung DeX in your vehicle or office, our mobile-powered computing platform that allows you to convert your Galaxy device into something similar to a complete desktop experience. Then, you contact a policyholder and take notes in a Word document while on the phone, using the Note Assist feature to help you quickly organize and summarize your scribbled notes. After filling out claims forms, you close your Galaxy Book4 and grab your Galaxy Z Fold6 before heading to the body shop to assess the damage.

Assessing the claim

With your Galaxy Z Fold6, you take detailed photos of the vehicle. With the S Pen, you circle additional damaged areas and make notes on the images to attach to the claim. Then, you run the necessary data through the estimation software and verify costs with the auto technician.

To capture all the essential details on the go, Galaxy Z Fold6 comes with a pro-grade multi-camera system. Use the massive Main Screen as a viewfinder to flex your photo skills. Folded at a 90-degree angle, Galaxy Z Fold6 stands up on its own, enabling hands-free videoconferencing with a crystal-clear and stable camera embedded under the display. Furthermore, the optional S Pen makes it easy to annotate documents and photos, reducing the need for paper reports.

Afternoon on the scene

It’s time to head to the police station to retrieve a copy of the accident report for another claim. This one involved multiple parties, so you speak to the officer to get numerous accounts, fill out the proper forms and record the discussion.

You drive to the accident scene to take highly detailed photos of the area from all angles and distances using your Galaxy Z Fold6. After adding notations with the S Pen to indicate cause and effect, you’ve assessed that the policyholder was not at fault, and they quickly sign forms corroborating your analysis.

While you’re out, you stop at a coffee shop and send a follow-up email from your Galaxy Z Fold6 to the client, providing details of your conversation and next steps. Realizing you need to update the leadership team back at your office, you quickly put Galaxy Z Fold6 in FlexMode and initiate a video call. With the video window showing on the top half of the device, you’ll be able to take notes on the bottom half and then intuitively convert that handwritten text to typed copy and add it to an email or the Samsung Notes app, never missing a beat or losing anything in transit.

Learn more about the new era of AI unfolding in the finance industry, and sign up for a Samsung Business Account to get exclusive offers, including volume pricing discounts, on Galaxy Z Fold6 and other devices. If you’re not currently an Android or Galaxy user, make sure to try Galaxy for Work on your current device today.

*Galaxy AI features by Samsung will be provided for free until the end of 2025 on supported Samsung Galaxy devices.