As AI integrates into nearly every aspect of life, hotel guests are expecting the same in hospitality. And many hotel organizations are responding with investment. A 2026 report by Canary Technologies revealed 85% of surveyed hoteliers will allocate 5% or more of their IT budgets to AI this year. The embrace is echoed in Wyndham’s 2026 Hotel Owner Trends Report, which showed 98% of hotel owners and property developers have integrated AI to some degree. Tellingly, nearly three-quarters said they want to incorporate more but “feel overwhelmed and don’t know where to start.”

One effective way to accelerate AI adoption in hotels is through connected worker technologies. When hotel team members are equipped with AI-driven digital tools such as mobile devices, tablets and wearables, they can accelerate integration. This happens in two ways: using AI tools for daily tasks and collecting data to feed algorithms in the property management system (PMS). Both enhance the guest experience and back-end operations. Here’s how:

Connected workers extend AI capabilities to guest services

To modernize guest engagement and service delivery, hotels need to make AI implementation guest-facing. Samsung mobile devices, tablets and wearables, such as Galaxy S26 Series, Galaxy Tab S11 Series and Galaxy Buds4, connect workers to Galaxy AI, Samsung’s suite of on-device and cloud-based AI tools. With these, connected workers can bring AI to the hotel guest in several ways:

Real-time translation

Hotels are cosmopolitan environments, with guests and staff from all over the world. That puts communication at the heart of service. Galaxy AI provides two features that make this more seamless — Live Translate and Interpreter. The first works for video and audio calls, providing real-time translation into 22 languages. The second works for inperson, face-to-face conversations. With a dual-screen mobile device, such as Galaxy Z Flip7 and Galaxy Z Fold7, one side can display the spoken language, and the other can display the translated language. With Galaxy Buds4, the translation is delivered directly to the connected worker’s ears.

Chat Assist

Guest communications increasingly require timely, context-aware responses across multiple channels. When hotel staff fields the innumerable emails, texts and other messages from guests, Chat Assist helps them by composing replies based on keywords and tailoring the tone to the situation. Routine guest inquiries can also be routed through AI-powered assistants, enabling staff to focus on higher-value interactions.

Personalization

Personalization has become a key driver of guest satisfaction and loyalty. AI helps achieve this personalization by analyzing data from zero- and first-party sources, such as booking engines, social media, Wi-Fi portals, surveys, loyalty programs and in-room touchscreens. Connected workers, who get the most face-to-face time with guests, offer another stream. Furthermore, they can present guests with more opportunities to share that data, such as through mobile points of service. With devices, connected workers can more easily communicate guest preferences and help craft and deliver personalized offers.

Memorable moments

Experiences that feel personalized and shareable can strengthen guest engagement and brand affinity. Galaxy AI gives connected hotel workers the tools to capture them. The powerful cameras on Samsung mobile devices and tablets are enhanced by AI that analyzes the scene — lighting, depth, objects, color and other elements — to create the optimal image. Features like Photo Assist and Creative Studio level up original photos with easy-to-make edits and additions. With them, connected workers can help celebrations, parties, events and special occasions live on after checkout.

How connected workers help integrate AI into the back of house

Many of the operational improvements enabled by AI occur behind the scenes but directly affect guest satisfaction and efficiency. Here again, AI is leading the way to improving back-end performance, especially when workers are connected.

Predictive maintenance

Predictive maintenance can help reduce downtime, emergency repair costs and service disruptions. When hotel workers are connected, they can both receive data collected through IoT-linked hotel appliances and machinery — from HVAC and lighting systems to electronic locks and temperature controls — and input data from maintenance checks, guest reports and floor observations. The data then feeds the PMS, helping it anticipate failures before they happen. This can help reduce repair costs, minimize operational disruptions and avoid negative guest experiences caused by equipment failures, such as when an air-conditioning unit fails on a hot day, or the battery runs out in an electric lock. 

Scheduling and task execution

AI-driven property management systems can now schedule staff and assign tasks smartly based on staff availability, guest behavior, management priorities and a wide range of other factors and data points fed to system algorithms. When workers are connected, they can receive and respond to changing instructions and needs faster, whether through direct communication, notifications or access to shared dashboards in the PMS.

Inventory management

With mobile devices and tablets in hand, connected hotel workers can log inventory and usage rates directly into the PMS in real time. AI then uses this data stream to inform inventory management. For example, it can monitor supply levels of items like towels, bath products, pillow mints, water bottles and fresh flowers, then automate purchase orders. While doing so, it might factor in upcoming occupancy and past consumption rates to minimize waste.  

Training staff

High employee turnover continues to pressure hotel operations, particularly in onboarding, training and maintaining service consistency. Connected hotel workers can get up to speed much faster, thanks to a growing suite of AI training tools. These may provide real-time how-tos of tasks, distill long manuals into key points, issue training assignments and more. Wearables such as Samsung Galaxy XR can deepen training by immersing the worker in scenarios they will experience and providing a virtual, hands-on instruction for navigating them.

Empowered staff, enhanced operations

Connecting hotel workers to AI tools not only speeds integration and keeps brands competitive; it also helps them do their jobs better. This satisfaction can then pay off across hotel operations, from higher morale and lower turnover to improved efficiency and cost savings. Most importantly, these mobile devices, tablets and wearables lead to a more consistent guest experience that can strengthen retention, loyalty and brand perception.

Discover more features of Galaxy AI and how they can support connected workers in hotels. Also, learn how point of sale is becoming a point of distinction in hospitality.