Posts By Mike Chapple
The Retail to Regulator framework is helping agencies leverage technology to improve government services.
Successful government transformation requires creating a culture of innovation, but leadership could face resistance from legacy staff.
Digital transformation efforts promise to improve the efficiency of government transactions by reducing costs and driving constituent satisfaction.
Government agencies can leverage customer experience tools such as nudging, journey mapping or market segmentation to improve constituent relationships.
As the Internet of Things becomes more prevalent, this disruptive technology has the potential to threaten the cybersecurity of public and private sectors.
More than half of users click on malicious links in emails. Here's why defending against a spear-phishing attack requires mobile-focused security controls.