Rethinking customer care: What banks can learn from the retail industry
As consumers have grown accustomed to great digital experiences while shopping online and in person, they have come to expect them everywhere they do
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As Senior Manager of Business Sales for the financial services industry at Samsung, PJ Augusto leads the strategic engagement at some of our largest Fortune 100 partners. PJ takes his experience in SaaS, telecom, consultation and global strategic planning across the financial services, insurance, and healthcare verticals to solve problems for Samsung’s customers. By partnering closely with clients, PJ and his team co-create end-to-end solutions that drive growth and lasting impact on both B2B and B2B2C audiences.
As consumers have grown accustomed to great digital experiences while shopping online and in person, they have come to expect them everywhere they do