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Use Banking Technology to Deliver Personalized Service and Win in the Branch

Retail Banking
November 26, 2018 Julie Godfrey
Customers recognize the personal nature of a branch visit, but do banks? Win in the branch with banking technology.Continue readingUse Banking Technology to Deliver Personalized Service and Win in the Branch

Take a Walk Through the Omnichannel Bank of the Future

Retail Banking
November 13, 2018 Julie Godfrey
Research shows branches will be instrumental to the bank of the future. Follow one customer's journey through the omnichannel experience.Continue readingTake a Walk Through the Omnichannel Bank of the Future

Gartner, Samsung Offer Free Access to Valuable Banking Insights

Retail Banking
November 2, 2018 Jonathan Crowl
Consumers still see value in retail banking, but mobile bank technology is needed to transform and improve the branch experience.Continue readingGartner, Samsung Offer Free Access to Valuable Banking Insights

Transforming the Banking Experience with Mobile Innovation

Retail Banking
October 24, 2018November 9, 2018 Julie Godfrey
At the recent Gartner ITxPo Symposium, I shared how retail banks can apply innovation to transform the customer experience.Continue readingTransforming the Banking Experience with Mobile Innovation

HSBC Improves Retail Bank Operations With Smartwatch Pilot

Retail Banking
October 22, 2018 Jonathan Crowl
HSBC's wearables pilot is an innovative effort to transform the retail bank experience with the Samsung Gear S3 smartwatch.Continue readingHSBC Improves Retail Bank Operations With Smartwatch Pilot

The Future of Branch Banking Includes More Biometrics

Retail Banking
October 18, 2018 Jonathan Crowl
Today's biometric authentication tools offer enhanced security and a streamlined experience that will shape the future of banking.Continue readingThe Future of Branch Banking Includes More Biometrics

Neglect Branch Banking Technology at Your Own Risk

Retail Banking
October 3, 2018October 3, 2018 Julie Godfrey
Now that mobile banking technology has found its legs, it's time for banks to refocus on their branches.Continue readingNeglect Branch Banking Technology at Your Own Risk

Beyond the Lollipop: Why Bank Branches Still Matter in the Mobile Economy

Retail Banking
October 3, 2018 Bradley Leimer
The bank of the future will marry human conversation with digital banking technology to win over the mobile-first generation.Continue readingBeyond the Lollipop: Why Bank Branches Still Matter in the Mobile Economy

Are Bankers Misreading Customer Preferences?

Retail Banking
September 27, 2018January 30, 2019 Andy Peters | American Banker
In this News Insight, American Banker looks at the disparity between what consumers want and what bankers think they want.Continue readingAre Bankers Misreading Customer Preferences?

Why Branch Visits Are Essential for a Great Bank Experience

Retail Banking
September 25, 2018September 25, 2018 Marco Antonio Cavallo
Branches are still relevant for banks in the digital age as they complement mobile banking and enhance the digital journey.Continue readingWhy Branch Visits Are Essential for a Great Bank Experience

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