Las Vegas visitors want to be part of the show. When the renovated SLS Las Vegas® opened in August 2014 in the old location of the iconic Sahara hotel, the mission was to create a guest experience like no other – one that would make each person who walks through the doors feel like they’re a star.
The challenge was to combine the rich history of the Sahara with the latest technology. The magic was already there in a building, where legends including the Beatles, Judy Garland, Frank Sinatra, James Dean and Sammy Davis Jr. took the stage in their prime. To provide the highest level of individualized service for each and every guest, the SLS Las Vegas partnered with Samsung to provide the hospitality technology solutions from the lobby and casino floor, to the guest room.
The difference is immediately noticeable. When guests walk into the hotel on the north end of the Las Vegas Strip, they are greeted by an immersive visual experience. A 60-foot-long video wall, which utilizes Samsung’s UD series video wall displays, lines the space behind the check-in desk, shuffling vivid imagery throughout the day to set the contemporary tone from the moment guests arrive. Guests can use one of the many Samsung Galaxy tablets available at the desk for an individualized check-in experience.
By providing each housekeeper with a Samsung Galaxy tablet, staff update their progress on room maintenance in real time. This allows the front desk to ensure that the rooms are ready when their guests check in. This new process helps in ensuring efficient room turnover, leading to high guest satisfaction rates.
Once in their rooms, guests can relax on the enormous, cushy beds and choose from a variety of content options through the Samsung 55-inch Smart Hospitality TVs featuring a customized user interface. Through a partnership between Samsung, Allin Interactive and Cox Business/Hospitality Network, guests are able to choose from on-demand shows and the latest movies right from their televisions.
Guests no longer have to flip through a paper binder when they have a question – nor do they have to pick up the phone when they have a request. Instead, guests can pick up the remote control to view the latest information and services on the Smart TVs. They can arrange for laundry pickup or a valet, browse up-to-date restaurant menus and resort activity schedules, check messages, review their account and even check out of the hotel.
The exceptional guest experience doesn’t end when guests leave their rooms and head into the resort restaurants and casinos. Throughout the resort, more than 2,200 Samsung Hospitality TVs have been installed so guests are entertained while waiting on transportation, at the gaming tables or enjoying a cocktail at the lounge. To elevate the over-the-top visual experience, the Umami Burger restaurant on the property has a Samsung Smart TV in every booth as well as a large double-sided video wall hanging from the ceiling.
By collaborating with SLS Las Vegas, Samsung is using hospitality technology products in unique ways that will have guests talking about their experience long after they leave the iconic Las Vegas property.
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