As a result of the Foresight implementation, Bethany Life has seen results that revolutionized their care environment. “It fits perfectly. We’re able to customize each resident’s profile to likes, dislikes, behaviors to watch for … everything can be right there in one spot,” Christensen remarks.
They now see more patient information being charted on a more frequent basis. On a staff level, managers are now able to better see how involved their staff is, and front-line workers can see how their decisions connect with patient care. For example, they found that a certain patient, when they began to exhibit aggressive behavior, would show improvement if redirected to work on a puzzle. That association can now be instantly documented and shared with any staff member who interacts with the patient going forward, eliminating guess work for the closest caregivers.
Effectively, decision-making has been pushed closer to the residents than ever before. Staff members can now not only document patterns in their own work, but also share information and recognize trends outside the sphere of their responsibilities. Overall, they’ve seen an uptick in both collaboration and the flow of information and, according to Matheason, it’s been “100 percent worth the cost.”
One of the most marked results has been in the flow of clinical information. While previously, clinical information was concentrated in the nursing specialties, Foresight empowers managers to put clinical information into non-clinician hands to help provide a higher quality of life for their residents.
For management, reporting on antipsychotic use has become much more efficient. While prior reporting and reaction relied on government data that could be months old by the time they received it, now they work with real-time data, which is much more relevant and impactful. “Now we’re not stuck working with what happened six months ago; we know what happened this morning,” shares Matheason.
“It fits perfectly. We’re able to customize each residents profile to likes, dislikes, behaviors to watch for … everything can be right there in one spot.”
— Anna Christensen, RN/MDS coordinator, Bethany Life
As for their patients, they’ve seen a decrease in reportable behaviors, largely because they’ve been able to be proactive about their care and catch warning signs of an episode before a situation escalates. For example, if they know a patient is going to start “sundowning,” a type of confusion that can occur late in the day with Alzheimer’s and dementia patients, they can take them for a walk around Main Street. Patient satisfaction has increased, which is a groundbreaking result for a population that frequently struggles with making their needs known. According to Matheason, “it’s almost like predictive modeling … if we can intervene before it gets there, it increases resident and family satisfaction since their needs are being met.”
The community is also incredibly proud that they have had zero behavior-related reports the Iowa Department of Inspections and Appeals since working with Foresight, and are freed up to focus more on the prevention of behavior and uncomfortable events.
Bethany Life is ready to expand the program: They’re hoping to see even more value emerge as their use of long-term care technology evolves and hopes to see the Samsung devices used for their nurse call system. They will also soon be tracking cost and time savings, as well as rates of reporting to the state if necessary.
VisibleHand has fundamentally impacted the service Bethany Life is able to provide its residents and care community, enabling them to continually align with the prevention-based orientation that is becoming fundamental to modern behavioral healthcare.