Behind the scenes, the TaskWatch software quickly sends that request to the appropriate department — no out-of-date menus, busy signals or call logging and dispatching to deal with. Then, using rules customized to Hotel Alessandra, the software monitors the status of the request, making sure tasks get completed in the desired timeframe, and escalating to a supervisor if too much time has elapsed. If a guest needs a towel, for instance, that request appears instantly on the smartwatch of the housekeeping employees and the one nearest, can fulfill the request in minutes. In place of harsh static, employees are notified silently with a simple text on their smartwatches via Wi-Fi, and can step discreetly away for a convenient push-to-talk voice call with a fellow staff member. Those whose work carries them out of range, say a valet or the hotel Maserati driver, stay linked via LTE and can communicate hands-free.
“Our-zero code TaskWatch platform made it possible for us to deploy customized process applications with ease and simplicity. TaskWatch adapted to evolving business needs after go-live to deliver a solution that works perfectly for customer needs, especially our silent push-to-talk feature on wearables which is an industry first,” said Bharat Saini, CTO at Hipaax.
Communications workflows are quickly and easily customized to the use cases typical for the hotel, sending messages to a group or directly to an individual depending on need and ensuring managers don’t get slammed with too many messages. Staff members leverage push-to-talk capability for easy communication, and can leave messages for other employees to pick up when they are able, so no important requests get lost.
“That totally eliminates the need to have someone at the switchboard picking up the calls, logging the calls and transferring through the radio system,” says Dokara.
To manage, support and secure the wearables and keep the solution running smoothly, Hotel Alessandra relies on the EMM for wearables solution from Samsung SDS America. The EMM is tuned to support the needs of devices such as the Gear S3 which run the Tizen operating system. Whenever hotel managers want to make a change, those updates are pushed out seamlessly to all wearable devices, which are locked down to prevent any modification to the software.