Hotel Alessandra is distinguishing itself with a unique, Euro-meets-Texas vibe at its sleek new 21-floor tower in downtown Houston. In keeping with the brand’s quietly sophisticated ambiance, hotel executives wanted to avoid the cumbersome chains of phone calls and intrusive radio communications that can bog down service at competitors’ properties. They also needed an easy-to-use management system to track and support communication devices.
The Samsung Gear S3 increases request fulfillment speed
Guests and staff alike warmly embraced the new, tech-fueled communication system. Requests are fulfilled more quickly, no messages get lost or forgotten, and Hotel Alessandra maintains its ambiance of efficient hospitality, while avoiding excess staffing and shielding guests from the back-end complexity of running a hotel. With Gear S3 smartwatches and TaskWatch software, Hotel Alessandra has been able to simplify and reduce response time for guest-to-staff and staff-to-staff communication, increase efficiency and enhance the guest experience.
“It’s exciting to have a sleek piece of technology that simplifies communication.”
— Safet Dokara, Director of Operations at Hotel Alessandra