As retailers and restaurants look to streamline their operations, self-serve kiosks have grown increasingly popular. Unfortunately, many of the solutions that get rolled out in the quick expansion have reliability issues and don’t deliver on the promise of faster, better service.

While at InfoComm 2018, I spoke with Samsung’s Shari Sentlowitz about how Samsung’s touchscreen display solutions are developed to address the need for a simpler kiosk.

One of the keys to Samsung’s solution is leveraging the chip within the display itself, which means an external PC or media player isn’t needed. With this process, a retailer can create a touchable menu and integrate it directly into their payment system.

“Now you have the ability to order and pay directly from a kiosk,” Sentlowitz said. “We can work directly with our customers, doing something that is in-house with their own technology — or pairing them with third-party integrators that specialize in solutions for customer checkout.”

Sounds like a five-star process to me!

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Natalie Zfat

Natalie Zfat is a social media entrepreneur and Forbes Contributor who has partnered with some of the most iconic brands in the world, including Rolling Stone, Food Network, American Express and Levi’s. Curating original content and videos, Zfat gains millions of impressions for the brands she advocates for. When she's not engaging with her half a million followers, Zfat loves sharing her entrepreneurial thought leadership at conferences and universities, including Carnegie Mellon, NYU Stern School of Business, The Harvard Club of New York and Internet of Things World. Follow Natalie on Twitter: @NatalieZfat

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