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9 Ways Samsung DeX Empowers Public Safety Officers

Samsung DeX (short for Desktop Experience) is radically changing the paradigm of in-vehicle computers used by law enforcement agencies. With DeX, officers can achieve the functionality of an in-vehicle computer by simply docking their Galaxy smartphone into a touchscreen monitor and rugged keyboard. Then, when the officer leaves the vehicle to attend a scene on foot, they take their smartphone with them and maintain connection to the computer-aided dispatch (CAD) and other critical information.

DeX-connected smartphones can also replace in-station computers, meaning a single device can now support an officer in the vehicle, in the field and in the station. This allows an officer to benefit from the sheer utility of a smartphone and have full access to department data, regardless of assignment or proximity to a patrol vehicle.

Here are nine ways that DeX improves operational efficiency and empowers public safety officers.

1. Fully Capable In-Vehicle Operations

Today’s officer relies on ready access to a computer for a variety of patrol operations. DeX delivers full in-vehicle computing capability by combining the power of a Galaxy smartphone with a dash-mounted touchscreen display and keyboard. The result is a full-featured, in-vehicle computing experience for officers that is both versatile and cost-effective.

2. Access to Core Agency Apps

With DeX, officers have full access to CAD processes, records management and departmental data. Mobile applications are DeX-optimized to make full use of the larger display or for viewing multiple windows simultaneously. Virtual desktop infrastructure (VDI) provides flexibility to access other Windows computing operations.

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3. Ergonomics Are Improved

The DeX in-vehicle setup takes up less space in the vehicle with flexible mounting options while delivering full functionality. Less hardware intrusion into the passenger seat increases officer comfort and improves safety.

4. Mobile-First Approach Means Officers Stay Connected

At any point, an officer can quickly undock their smartphone from the in-vehicle dock and take it into the field to support evidence collection or interviews ā€” all while maintaining full connectivity for access to department data. Geolocation services are provided at the officer level, instead of the vehicle level, improving resource management and overall situational awareness.

5. Replaces Desktop Computers for In-Station Work

DeX was originally designed to provide a full-featured desktop experience and is quite capable of supporting both report writing and general administrative functions at the station. Agencies can replace existing desktop PCs with hot desks where officers can quickly dock and get to work. Officers can easily drop pictures or videos from their smartphone right into reports and, using an agency’s internal network, submit reports and move items onto a secure evidence server.

6. Workflow Is Streamlined

Using a single device for all computing provides a more unified experience for the officer, reducing training time and ensuring more effective utilization of department applications. Transitions from the field to the station are seamless, and mobile devices provide real-time access to information that may be needed in multiple operational environments.

How Much Can Your Agency Save by Going Mobile-First?

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Use our calculator to see how much you could save by leveraging Samsung DeX. Download Now

7. Delivers Value and Flexibility

Consolidating computing around the smartphone decreases total cost of ownership, thanks to the reduction in hardware acquisition costs, cellular connectivity and devices management and maintenance. A 2018 case study by the Public Safety Network effectively demonstrates how agencies can save significant budget dollars by transitioning to a mobile-centric workforce and phasing out in-vehicle computers.

8. Mobile-Only Simplifies Device Management

Samsung DeX leverages the efficiencies of mobile devices and cellular networks made possible by enterprise mobility management (EMM) applications. Department-specific configurations can be deployed fleetwide and updates can be completed remotely, thus ensuring greater security and decreasing the downtime associated with pulling a vehicle from the field. Samsung’s Knox platform is installed in the hardware of Galaxy smartphones and provides defense-level protection for data.

9. Capabilities Continue to Expand

A large number of major public safety software providers are working closely with Samsung to take full advantage of the mobile-first approach and provide first responders with a mission-critical level of utility and functionality. This collaborative approach is quickly advancing the concept of a connected officer, allowing agencies to harness the power of today’s mobile technology and build on that foundation as new capabilities evolve.

The above infographic demonstrates how Samsung DeX brings a whole new layer of opportunity to agencies that want to provide a powerful force multiplier to their field personnel.

Visit Samsungā€™s Mobile First Responder page to learn more about empowering officers in the field and improving situational awareness, or use our calculator to see how much you could save by leveraging Samsung DeX.

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Dale Stockton

Dale Stockton is a 32-year-veteran of law enforcement, having worked in all areas of police operations and retiring as a police captain from Carlsbad, California. He taught criminal justice classes for more than 20 years and is the former Editor-in-Chief of Law Officer Magazine and LawOfficer.com. Stockton is the founder of Below 100, an award-winning officer-safety initiative designed to reduce police line-of-duty deaths and has been involved in the presentation of the program across North America. Stockton is an accomplished technology practitioner and has managed major technology projects for public safety including personnel-locate devices and license plate recognition systems.

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