The Challenge

The Solution

"Our old tablets were upwards of $3,000 each once you added in accessories. With Samsung, we're saving $30,000 on a three-year replacement cycle compared to our old solution." — Andreas Johansson, fire captain, CFD

The Results

About the Corona Fire Department

The Corona Fire Department (CFD) serves the city of Corona, California, which is located just outside of Orange County and approximately 45 miles southeast of Los Angeles. Corona encompasses 39.2 square miles and is home to more than 160,000 people.

In addition to fighting structural fires, CFD provides emergency medical services (EMS) and heads up search and rescue efforts after natural disasters and other urban hazards. Because Corona borders a national forest, CFD is also responsible for remote area rescues and extinguishing wildfires.

The fire department has seven stations, seven fire trucks, three platoons of firefighters, a battalion chief, a deputy chief, a fire chief and a third-party medical transport company, American Medical Response. The Corona fire team responds to approximately 13,000 calls per year.

The Challenge

Providing Easy Access to All of the Department's Data

Corona, California is a relatively small city, but its fire department faces some unique challenges. Like most fire departments in the U.S., CFD extinguishes burning buildings, rescues people from hazardous situations and responds to EMS calls. Unlike most fire departments, Corona borders the Cleveland National Forest — a 460,000 acre park with a variety of recreational activities, plenty of places for hikers to get lost or injured, and more than 110 wildfires each year.

Whether Corona firefighters are battling a wildfire, searching for a lost hiker, or responding to a traffic accident, the more information they have about the situation, the more effectively they can coordinate their efforts and do their jobs. That information comes from several sources. Data from the 911 dispatcher comes through the computer-aided dispatch (CAD) system, which firefighters access via laptop. Until recently, each truck had a single smartphone, which teams used to access contact lists and resource apps. The department also has four UAVs, which they use to assess wildfires and to aid with search and rescue.

For further intel, firefighters had to rely on radio communications with other assets on the ground. They didn’t have a way to put all this information in one place, to visualize it or to share it easily with everyone else on the response team.

Andreas Johansson, a CFD fire captain, explains, “With the CAD system, we can see where the fire engines are and communicate with the other fire crews, but in the past 20 years, that technology has stayed somewhat stagnant. We had some basic map layers, but what we didn’t have was something robust that we could take out of the fire engine, or that was really inclusive of detailed map data. We couldn’t see where our resources were when they were off the fire engine, other than using ‘find friends’ to track each other’s personal smartphone.”

Johansson knew it was time to invest in mobile solutions to improve situational awareness for Corona firefighters. And when he discovered the ATAK, he knew it was time for new Android smartphones.

The Solution

A Tool That Integrates Data in Real-Time and Improves Situational Awareness

While CFD was battling the historic Mendocino Complex Fire in 2018, Johansson got an unexpected call about the California National Guard’s MQ9 Reaper UAV. “The guy asked, ‘What if I could bring that MQ9 video into your hands on a mobile device?’ I said, ‘That would be awesome.’ I drove to Walmart and bought the nicest Samsung tablet I could get. The next day, I had that video overlaid on our operations map, and it was awesome.”

Johansson was looking at ATAK — a tool created by the U.S. military to improve situational awareness for troops and help leaders plan successful missions. Developed by the Air Force Research Lab, ATAK had recently become available to federal, state and local governments.

ATAK pulls data from a variety of sources and puts it all on one 3D map that teams can view on a mobile device and mark up as they go. In a wildfire, for example, aerial video from each UAV can be overlaid on this map, showing exactly where the fire is. As firefighters explore the terrain and discover new fires, they can add them to the map. They can also see dots representing the GPS location of other team members, trucks and aircraft. Teams can even leave digital “breadcrumbs” to mark their path. When ground crews need aircraft to drop fire retardant foam, they can simply draw a line where they want the foam and send it to the aircraft crew. They can also add markers to indicate meeting points or refueling stations.

PAR Government, an integrator that was involved in the development of ATAK, has created a robust enterprise backend solution called Team Connect that enables public safety agencies to share situational awareness data across their ATAK-enabled devices. Using APIs, Team Connect can tie other data sources into ATAK, including fire service technology like rapid SOS, systems, aircraft sensor data and even CAD systems. This way, first responders can view CAD data on the Team Connect map.

As of 2019, ATAK has an estimated 175,000 military and civilian users across numerous public safety agencies. Johansson wanted CFD to be one of them, so he enlisted the help of Mike Leckliter, a firefighter who manages technology for the department. Leckliter had been making the case for Android for years, citing both cost savings and flexibility as advantages. Together, they convinced the department to switch to Samsung.

CFD is now using approximately 45 Samsung Galaxy S10 smartphones and Galaxy Tab S4 tablets. Each truck has two tablets, and each team has one smartphone. They can also screen mirror the tablets and phones to a larger display in the command vehicle.

“We chose Samsung because they’re the premiere Android device maker,” says Johansson. “The Galaxy S series — with their battery life, display quality, RAM and processor speed — provide a remarkably smooth experience and dependable platform to operate from.”

David Tally, director of applied technology for PAR, says the open nature of the Android platform has been critical to the successful evolution of ATAK. “Android makes it much more accessible for developers. It’s an open ecosystem, which is why ATAK has been so effective as a situational awareness platform.”

“We’ve been very heavy Samsung users since ATAK was first developed back in 2011,” says Tally. “The device form-factor and capabilities have evolved so much over the years. Then there’s the support that Samsung provides developers. We’re able to say, ‘These are the concerns of our end users, or here’s what we need to make the most out of our application.’ The Samsung team has always been good to work with, and it’s been a solid platform for us.”

The Technology

Galaxy S10

The Galaxy S10 is a powerful device that’s ideal for first responders who need to do more on the go.

Galaxy Tab S4

For incident commanders, the Galaxy Tab S4 provides the performance, battery life and a large, high-res screen to survey the entire scene.

The Results

Enhanced Capabilities That Reduce Costs and Support Department Missions

“Android makes it much more accessible for developers. It’s an open ecosystem, which is why ATAK has been so effective as a situational awareness platform.”
— David Tally, director of applied technology, PAR Government.

  • Durability: CFD uses Juggernaut cases for its Galaxy S10 smartphones and RAM Mounts GDC Intelliskin cases for the Galaxy tablets, but Johansson says the devices are durable on their own. “The Galaxy S10s are IP68 rated so that helps them stand up to the harsh environments firefighters face, but even if they weren’t durable and didn’t have cases, it would still be cheaper to replace a few broken devices every year than to use our old solution. We have five spare tablets that we keep up and running, but we haven’t needed them so far.”
  • Employee Satisfaction: Until last year, a majority of CFD firefighters were iOS users, and some were resistant to switching. Johansson says that changed quickly. “Now that we’re on Android, they’re like, ‘Oh, it can do this? Oh, it can do that? Wow, that’s amazing.’ People are asking which Android device they should buy. I get that question daily.”

Going forward, CFD will continue to look for innovative ways to improve situational awareness with mobile solutions, Leckliter says. “Our IT department has some very forward thinkers, and we see the Android platform as a way to innovate and move the department into the future,” he says. “Any way that we can take technology to enhance our product delivery, we try to embrace that.”

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Taylor Mallory Holland

Taylor Mallory Holland is a professional writer with more than 11 years of experience writing about business, technology and healthcare for both media outlets and companies. Taylor is passionate about how mobile technology can reshape the healthcare industry, providing new ways for care providers to connect with patients and streamline workflows. She stays on top of emerging trends and regularly speaks with healthcare industry leaders about the challenges they face and how they innovate using mobile technology. Follow Taylor on Twitter: @TaylorMHoll

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