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Good bedside manner: How PadInMotion improves patient experience

If you’ve seen one hospital room, you’ve seen them all, right? There’s a bed, a tray table, a chair for visitors, and a TV on the wall. But in some leading hospitals, there’s a new addition to those old staples: bedside mobile technology. As hospitals look for ways to improve patient experience, leading healthcare systems are engaging patients with bedside tablets that provide electronic health record (EHR) access, patient education and entertainment options that go far beyond what a standard TV can offer.

“If one looks at the traditional model of engaging patients, it continues to be very much paper-based — unfortunately not all that different from the approach used since the 1980s,” says Nir Altman, CEO of PadInMotion. “The patient receives multiple flyers and a large binder when he or she goes home. Most of it is unread. Paper and TV systems focus only on delivery of content. This is not sufficient.”

To be effective, says Altman, the delivery of content must be coupled with evidence-based education and behavioral science. That sounds great in theory, but to many hospital leaders, it also sounds impractical. Who’s going to customize the user experience on all those tablets so that it aligns with patient education objectives, and secure them to meet HIPAA standards? (“Not us,” says IT.) Who’s going to charge the bedside technology and wipe data between users? (“Not us,” say the nursing group.)

That’s where PadInMotion comes in. Its highly customizable, highly secure platform lets a hospital design the user experience and deploy tablets across the facility — without taxing IT or nursing resources. Bedside tablets equipped with the AI technology provided by PadInMotion enable health systems to more effectively engage patients and their loved ones, leveraging that behavioral science to provide a better patient experience.

Personalized and on demand: The new patient experience

Hospital patients and their families usually get health information in one of three ways: on paper, in person or through the in-room TV.

According to Altman, the problem is that stacks of paper overwhelm some patients and bore others. Communication happens when the clinician has time to talk, which might not be when the patient is ready to listen. The same is true for traditional hospital TV content (disease-specific videos broadcasted at certain times of day); this approach doesn’t take into account when the patient is actually ready to learn.

How Mobile Solutions Improve Patient Experience

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On-demand content is key to patient engagement, especially in the digital age, explains Altman. “Look at how people are engaged in today’s world,” he says. “It’s via digital devices. You see it on trains, subways, buses, and at airports. Consuming content via mobile screens is more engaging than paper and TV, and enables users to learn in the way that is most comfortable to them. Some learn best by reading, some by watching a video and some by navigating through engaging in interactive exercises.”

PadInMotion’s AI-enabled technology allows users to learn in the way that is most comfortable to them, providing instant feedback and leveraging education and behavioral science to enhance retention of key concepts and impact post-discharge behavior.

Entertainment and education, right by the bedside

To aid with active learning, PadInMotion provides a curated library of educational content including 3D anatomy and physiology models on a wide variety of health conditions. Hospitals can also add their own content. Then they can assign videos to specific patients or patient populations. Cardiac patients, for example, see content on heart health, while new mothers see videos on infant safety and postpartum depression.

With the right integrations, PadInMotion can also give patients easy access to EHR so they can view their lab results, medication lists, doctors’ notes and daily schedules. This way, they’re engaged participants in their care and have the information they need to stay healthy at home.

“Complications often arise when patients are not properly informed about the recovery process,” Altman says. “They may not understand important items such as fall prevention or available resources. They may not understand their medications, which is important, because low medication adherence leads to 125,000 deaths each year and costs the U.S. health system as much as $250 billion. The tablet platform provides information in a way that’s easy for people to understand and that can help them avert those types of complications.”

Along with personalized education and EHR access, the tablets add an additional line of communication between patients and hospital staff. Patients can use the tablets to learn more about their care providers, message nurses and physicians and even order meals. The PadInMotion platform also includes on-demand video interpretation services to help nonnative English speakers and those who are nonverbal or intubated communicate with their care providers. Many health systems also leverage the platform for telemedicine.

All of this helps make the patient experience less overwhelming — and less boring. To help with boredom, and reduce anxiety and pain, PadInMotion provides access to thousands of movies, games, books and songs, along with guided mindfulness and relaxation exercises.

Studies have shown that patients using the PadInMotion solution have better medication adherence, better adherence to wellness plans and that readmissions have been reduced by as much as 40 percent, according to Altman. And 90 percent of patients who have used the platform say it improved their hospital stay, resulting in increased Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, and made them more likely to recommend the health systems to friends and loved ones.

How the solution works

PadInMotion loads its platform onto Samsung Galaxy tablets and leverages Samsung Knox technology for security. “Each specialty has a very unique patient population and very unique objectives,” Altman says. “Some may be focused very heavily on education, while others might also have interest in providing entertainment or relaxation-type content. It has to do with the patient population, duration of stay and other elements of the care process. We’re not only giving people access to cutting-edge technology and information they need to manage their health, we’re also enabling them to stay grounded and more comfortable in a way that mimics their life at home.”

“Samsung Knox technology enables us to be respectful of patient privacy and meet other security requirements of health systems,” says Altman.

The implementation process is very fast and hands-off for the organization, says Altman. Patients can begin using the tablets within two weeks. “Health systems are focused on the patient care process and not necessarily focused on deploying digital patient care tools and the science required to educate and change behavior. That’s our specialty, so when it comes to being able to engage patients in a digital way, that’s a problem we help them solve quite effectively at scale.”

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Taylor Mallory Holland

Taylor Mallory Holland is a professional writer with more than 11 years of experience writing about business, technology and healthcare for both media outlets and companies. Taylor is passionate about how mobile technology can reshape the healthcare industry, providing new ways for care providers to connect with patients and streamline workflows. She stays on top of emerging trends and regularly speaks with healthcare industry leaders about the challenges they face and how they innovate using mobile technology. Follow Taylor on Twitter: @TaylorMHoll

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