The beginner’s guide to MDM

Learn how to protect and manage your mobile devices with this step-by-step guide covering everything from planning groups and creating policies, to reporting.

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Device Management

How can Knox Manage secure your growing mobile fleet?

When it comes to business data and mobile devices, security is critical. With untethered employees accessing and storing confidential data outside the office, there is a significant risk of security compromise. And when an employee doesn’t understand the perils of a rogue Wi-Fi connection, willfully jailbreaks a device or simply misplaces it, the probability of a security incident increases exponentially.

How can you be sure all that data is tightly secured in today’s mobile-centric environment? Sure, employees need to be educated about the risks of a data breach — but don’t rely on compliance to keep sensitive company information safe. Careful management of devices, apps and data is necessary. The best approach? Start by securing and controlling endpoint devices with a mobile device management (MDM) or enterprise mobility management (EMM) solution so security policies can be enforced and incidents quickly addressed.

Managing your mobile fleet

While some employees only require occasional access to email when outside the office, a great many employees use other business applications and communicate work assignments principally by means of their mobile devices. Whether those employees are home healthcare therapists, service technicians, delivery staff, appraisers, auditors or a myriad of other job titles, they are entrusted with privileged client data that must be secured.

For example, physical therapists travel to the homes of post-surgery patients to provide rehabilitative services. One aspect of the job includes accessing applications that contain confidential patient data such as healthcare records, insurance information, billing systems and expense reporting. Because that data is highly confidential, it’s essential to have safeguards in place to keep that employee’s device secure. But with limited IT staff, how can that be accomplished?

Simplifying mobile management for small businesses

EMM solutions like Samsung’s Knox Manage provide a cloud-based command center to efficiently manage your fleet of mobile devices. Once enrolled, devices are configured to a profile that you determine based on your security and workforce productivity needs. The status of all devices can be monitored and issues flagged within the console. If a device is lost or stolen, it can be remotely locked or wiped of data to ensure confidential information does not fall into the wrong hands.

The beginner's guide to mobile device management

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EMM takes MDM to a higher level by enabling IT admins to apply a wide variety of management controls and protections, from disallowing corporate app access over Wi-Fi connections to enforcing biometric or multifactor authentication, providing GPS tracking and more.

Knox Manage can control the device and user interactions at a granular level based on predetermined profiles, such as disallowing screen capture from healthcare applications that would violate company and regulatory requirements. The platform generates alerts such as failed upgrades of containerized applications, while monitoring and reporting capabilities enable administrators to track numerous data points for forensic evaluation and compliance based on devices, users or groups.

Managing a mixed device fleet

Endpoint management can get considerably more complex when dealing with multiple operating systems, OS versions and device capabilities, because management options inherently vary slightly — which may frustrate administrators. Knox Manage is a cross-platform EMM — supporting all Android devices, iOS and Windows — but it provides the most granular management controls for Samsung’s Android devices.

As a result, small businesses in particular may find it beneficial to provide or allow users to use only specific devices. While many organizations enact a “bring your own device” (BYOD) policy that enables IT to manage employee-owned smartphones, Oxford Economics reports about 69 percent of companies provide devices for some or all of their employees, and the financial case for company-provided devices is bolstered with more streamlined security and reduced fringe use cases.

Not all mobile device management (MDM) solutions are created equal, and the administrative effort to deploy and maintain an advanced mobile security system varies as well. Basic MDM enrolls devices and provides core policy controls over usage. But it starts to get complicated, especially for small businesses and IT shops, because basic MDM often isn’t sufficient. Typically, organizations of all sizes need to enable corporate apps in a container and/or enforce stringent security policies that stipulate if a user attempts X under Y circumstances, then Z occurs.

On Samsung devices, security is built in at the chip-level during the manufacturing process. The Samsung Knox platform provides a defense-grade foundation for security, and Knox Manage integrates closely with this to give IT admins greater control and peace of mind. For enterprises with complex mobility requirements, Samsung’s Knox Platform for Enterprise offering provides access to even more advanced security features, extending far beyond what is possible with Android Enterprise.

Make EMM easy with Knox Manage

Another key benefit of Knox is fast, trouble-free provisioning of new Samsung smartphones for employees. Knox Mobile Enrollment, which enables new devices to be pre-enrolled into Knox Manage, is especially useful for small businesses. Rather than enroll each device individually, the IT manager can automate the provisioning of hundreds of devices with just a few clicks. When the user then receives their phone, all they have to do is turn it on — without extensive how-to documentation or calling with connectivity questions. They’ll immediately have easy access to all their business applications without the need to install the EMM client or other apps themselves.

While we often think of security gaps in the context of major data breaches involving banks or healthcare databases, unmanaged mobile devices can be the cause of data compromises. Whether your organization is large or small, an EMM like Knox Manage is essential for putting in place core security policies that can significantly reduce mobile security risks. Samsung also combines all its key management capabilities in Knox Suite. With one license and one sign-on, organizations can access the advanced security features of Knox Platform for Enterprise, together with cloud-based services like Knox Mobile Enrollment, Knox Manage and Knox E-FOTA.

Take control of mobile by signing up for a free 90-day trial of Knox Manage today. And learn to how to keep your business data secure with our Beginner’s Guide to Mobile Device Management.

Posts By

Jo Harder

Jo Harder has worked hand-on with multiple aspects of virtualization technologies since 1999 and was awarded the prestigious Citrix Technology Professional designation in 2014. Her experience includes 11 years as a Senior Architect at Citrix with roles ranging from Professional Services to Technical Readiness, as well as subsequent roles as a Consultant and Cloud Architect. She regularly authors articles for TechTarget and Virtualization Practice, as well as training materials for PluralSight.

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