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Device Management

5 common pitfalls of mobile deployments and how to avoid them

When a business deploys hundreds or even thousands of mobile devices to its employees, it represents a substantial investment. It’s not just the cost of purchasing devices and delivering cellular connectivity, but also the IT resources to support devices and applications throughout their life cycle.

Mobile deployments are more than just hardware; they are part of a total digital transformation, moving the business beyond desktop-bound apps and manual, paper-based workflows. To ensure a successful a mobile deployment, you need a reliable partner who knows where the potholes are and how best to avoid them.

Samsung has recognized these needs and is addressing them with the launch of its Enterprise Edition — the combination of devices like the new Galaxy S21 5G and Galaxy Tab Active3 together with mobile management solutions and services that help ensure a successful rollout.

Here are five common pitfalls of businesses’ mobile deployments and how Samsung’s Enterprise Edition addresses them:

1. Convoluted device enrollment

Deploying a mobile fleet in a corporate environment sometimes isn’t as simple as the out-of-the-box startup that consumers enjoy. On the business side, IT can easily get mired in manually enrolling devices into a mobile device management (MDM) solution. Samsung’s Enterprise Edition solves that with a free year of Knox Suite, Samsung’s end-to-end toolset for securing, deploying and managing mobile devices. With Knox Mobile Enrollment (KME) — one of the tools included in Knox Suite — IT admins have a zero-touch option to bulk enroll hundreds or even thousands of mobile devices into an MDM. From day one of deployment, your employees will be ready to get to work.

2. Insufficient security

Everyone knows the best practices: You have to enforce the use of passwords (and preferably use biometrics), restrict installation of apps from unknown sources and ensure that lost or stolen devices can be wiped remotely. But your devices also need a solid foundation. Samsung smartphones include the defense-grade Knox security platform, which protects your data at both the hardware level and the software level. And with Enterprise Edition devices like the Galaxy S21 and Tab Active3, Samsung has committed to providing five years of guaranteed security maintenance releases, from the date of first availability.

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Other solutions within Knox Suite include Knox Manage, Samsung’s comprehensive enterprise mobility management (EMM) solution, for establishing device policies and remote troubleshooting. You also get Knox Platform For Enterprise (KPE), offering advanced capabilities for data encryption and granular device monitoring and management, so you can set security parameters from top to bottom on all company devices.

3. Incompatible firmware updates

Most IT managers don’t realize firmware updates are a problem — until a firmware over-the-air (FOTA) version update triggers compatibility issues with a key business app. Knox Suite on Enterprise Edition devices gives IT control of firmware updates across the device fleet through Knox E-FOTA. Accessed via Knox Manage and other leading EMMs, the E-FOTA tool allows IT managers to test, schedule and postpone firmware updates as appropriate.

4. Lack of suitable apps and industry expertise

Enterprise Edition devices like the Galaxy S21 offer built-in Microsoft integration, so employees have access to essential productivity apps like Word, Excel and PowerPoint. Technologies such as Samsung DeX, meanwhile, allow both Galaxy S21 and Tab Active3 users to connect to an external display to enjoy a PC-like experience, no matter what apps they’re using.

But the real challenge for many enterprise customers is effectively harnessing mobile devices to solve specific business problems. Maybe you’re trying to ensure your organization is ready to pivot to remote work when the need arises. Or maybe you’re trying to take advantage of 5G while capitalizing on emerging mobility trends related to data security and workplace safety. What you really need are industry-specific apps built to address these challenges. Samsung has the partners and the in-house expertise to help guide you through the process.

5. No long-term availability

Once your mobile initiative is running smoothly, you may decide you want to add more devices so you can expand your fleet to additional user groups. With new device models being launched every six months, enterprise customers sometimes find themselves unable to repurchase the model they previously deployed. Enterprise Edition devices mitigate that risk with product life cycle assurance, guaranteed for two years after launch (three years for the Tab Active3). So if you need more devices for your fleet later on, you’ll have peace of mind the same model is still available.

Investing in enterprise mobility — the right way

There are, of course, other potential pitfalls along the way. Choosing the right MDM or EMM is critical to a successful mobile initiative, as is establishing employee usage policies and adequate training. In regulated industries, businesses should also secure their data-in-transit with a mobile VPN.

All too often, mobile initiatives are undertaken without a clear roadmap or adequate resources. As a result, IT teams become overwhelmed dealing with device deployment, management and troubleshooting. Perhaps worse, organizations have less time to work on the strategic initiatives that mobile technology should be opening up for them.

In other cases, CIOs have chosen to accept a bring your own device (BYOD) policy to avoid the expected costs and complications of corporate-owned devices. But BYOD inevitably lessens an enterprise’s ability to fully leverage mobile workflows. And with less control over your device management, BYOD also increases security risks.

When you’re deploying dozens, hundreds or thousands of phones to employees, you need a solution you can rely on. The Galaxy S21 and Tab Active3 Enterprise Edition devices provide a strong platform to drive your mobile initiatives — and your business — forward.

While you’re still working from home, discover how the Galaxy S21 supports today’s hybrid workplace. And if you want to harness the power of 5G to transform your business operations, find out how to plan strategically for maximum ROI in Samsung’s free guide.

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Shane Schick

Shane Schick tells stories that help people innovate, and to manage the change that innovation brings. He has written extensively for CIOs, CMOs and other senior enterprise decision makers as a journalist. As a content marketer, he has worked with some of the largest brands to the most disruptive startups.

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