With the MagicINFO Remote Management Solution (RMS), Samsung helps restaurant owners and franchisees meet their patrons’ ever-changing needs by enabling remote access to their Samsung OH55F/OH46F outdoor digital displays. Restaurants can use the RMS to update their screen settings, troubleshoot issues and monitor the screens proactively. The license offers increased flexibility for employees and property managers so they can monitor their display network at any time — even when they’re off the property.
Real-time versatility
The Samsung RMS is a central service solution providing remote management and device monitoring. Users can access the solution via mobile phone, tablet or computer to update their settings from home, on the move or on the property. With MagicINFO Server, quick service restaurant (QSR) franchise owners, for example, can use the enhanced, multi-screen remote control to easily manage devices and diagnose any issues at multiple locations — all from a single platform. The intuitive mirroring interface allows display network managers to view the content as if they were standing in front of the display. Users can also troubleshoot through the RMS if their displays stop functioning properly.
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As many brands have multiple locations locally, regionally and nationally, this software allows device management of all outdoor displays at each individual location to fit their needs at present. MagicINFO works with existing management software to provide an overview of the hardware and content. It includes Cloud Hosting, Support by Samsung NOC (24×7) and proactive display monitoring alerts to increase awareness of when displays lose connectivity, turn off a certain function or disrupt the content being showcased.
Streamline operations
“Our remote management solution helps our customers streamline their operations and increase their flexibility by allowing them to dynamically update their Samsung outdoor signage,” says Sara Grofcsik, director of sales for QSR and C-Store in Samsung’s Display division. “With robust device monitoring, our remote management solution can detect over 40 hardware errors within a network, identify the cause and remedy the issue without the need for a service call.”
Samsung continues to expand its offerings to better service its customers and their shifting needs. The licenses are already being leveraged by existing customers, such as Pizza Hut and Smoothie King, keeping their displays working at full capacity at all times. Widespread availability of the MagicINFO RMS demonstrates Samsung’s dedication to supporting its existing and potential customers by bringing ease to their day-to-day tasks.
Remote management supported by content creation
While an RMS simplifies device management, outdoor digital signage integrated with a content management system (CMS) allows restaurants and QSR locations to share up-to-date information with customers driving by the property.
Another feature of MagicINFO, MagicINFO Author, provides users with simplified content creation tools for web content creation. On-screen content is more personalized than ever — with custom fonts, built-in templates, clip art (like decorative stickers and stamps) and dynamic visual effects such as snow, rain and confetti. The Author feature doesn’t require any coding; users have direct access to a wide range of embedded web components that make it easier to use widgets and upload custom elements — without needing to understand HTML, JavaScript or CSS.
With these intuitive functions and features, restaurant owners and franchisees can create more timely, visually appealing content to attract and engage more customers. By using this on-screen content to promote limited-time offers and add-ons, restaurants can ultimately boost sales.
To help make your digital signage solution as effective as possible, learn more about digital signage use cases in the quick service restaurant industry with this free guide. And if you’re considering implementing additional signage, see how Samsung’s interactive displays can help you manage orders and customer lines inside and at the drive-thru.
