When I think about the businesses and customer experiences that have most impressed me in the past year, there’s one thing they all share: They all have mobile at their core.
Today, mobile is the platform that enables the most seamless customer interactions and efficient workflows. It’s where the investment in new applications and capabilities is happening. It’s key to keeping dispersed teams collaborating effectively. And, it’s the growth and productivity driver, regardless of your industry.
Consider these numbers:
- At the start of 2018, 2.6 billion smartphones were in use globally. The smartphone-using population is forecast to hit 5.9 billion by 2025, representing 71 percent of the total population of the planet.
- Employees estimate that smartphones boost their productivity by 34 percent, saving them on average two hours per day.
- When asked which computing device they would keep if required to pick just one, 42 percent of workers opt for the smartphone — more than desktops, laptops, tablets and other choices.
So what does this all mean? It means that if mobile isn’t at the core of your digital transformation plans, you’re going to be left behind. Consumers are mobile optimized, so you need to be mobile optimized too.
If you’re rethinking your digital transformation strategy and are ready to shift your focus to mobile, here are three key recommendations.
Create a Seamless Mobile Workspace
All your team needs today is a phone and the right applications. Your smartphone is your workspace, wherever you go.
But, to create that workspace, it’s critical that you look carefully at the mobile capabilities and apps you are providing to your team. Do they have seamless access to video conferencing, collaboration and task management tools? Is it plug-and-play? Or are they forced to carry around two, three or even four devices to get work done?
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If you’re juggling multiple devices, I encourage you to explore our Samsung DeX solution, which lets you extend the capabilities of your Galaxy smartphone to the desktop. You simply connect your phone via a DeX adapter to a monitor, pair a keyboard and mouse and get to work. DeX delivers a seamless, mobile-powered desktop computing experience. And DeX is even more powerful with our new Galaxy S10 range.
Identify the Workflow Challenges on the Frontline
Every successful business transformation begins with listening to and understanding the problems that are slowing down frontline workers or causing friction in customer interactions. Identify a problem and there is likely a mobile app or cloud platform that can help.
A surprising number of organizations are still using pen-and-paper workflows, or other legacy technology like two-way radios. Field workers carry a clipboard, scribble down indecipherable notes and then return to a computing terminal at the end of the day to input data. It leads to inaccuracies, it’s inefficient and it keeps you from taking advantage of real-time analytics and automation.
The productivity gains of simply moving from pen-and-paper to mobile workflows are enormous. Solutions like our Knox Configure tool help businesses customize the mobile device so that it’s tailored for the job, right out of the box. You can preload all the apps you need, configure settings and even add your company’s branding within the device’s user experience.
Let Experts Help With Mobile Management and Security
For most businesses, mobile management and security are not core competencies. Don’t try to go it alone; bring in experienced mobility experts who can help.
Many business leaders worry about mobile as a potential weak link in their information security, but it doesn’t need to be. At Samsung, we’ve developed a mobile platform that is open, innovative and secure. Our Knox security platform is built in right down to the chip; it’s part of the DNA of the device itself.
But Knox is also an open platform, so our partners — including all the leading enterprise mobility management (EMM) software providers — can tightly integrate their solutions. It’s a testament to the work our team has done in building the Knox platform that it is certified and trusted today by government agencies to keep classified data safe.
Samsung is often looked at as a hardware manufacturer. However, we understand that digital transformation is not about technology but rather about improving your business. We are fully focused on serving business customers — large and small — and have specialized, dedicated teams of solution consultants and engineers. We are ready to roll up our sleeves and jump in to help solve issues, no matter how complex.
It’s time to make the leap into the mobile future. Why? It will help you run your business better and at a lower cost. And it will let you better focus on your customers and serve them.
Whatever your business need, the next-gen Galaxy S10 has got you covered. Explore the full line of Samsung’s revolutionary new smartphone and take a look at how mobile workspace solutions can improve your teams’ productivity and collaboration, while reducing your overhead costs.
