The best retail technology should simplify the associate’s job, not add another device to manage. Yet many retail employees still move between dedicated barcode scanners, mPOS terminals, tablets, radios and headsets to complete routine tasks. During peak periods, that device sprawl can create friction, slow workflows and take associates’ attention away from customers.
Consolidating more of those tasks into a single, pocketable device can help reduce this friction while giving associates greater flexibility on the sales floor. With the foldable Samsung Galaxy Z Fold8, retail teams can access information, communicate, assist customers and complete transactions from a device designed to adapt to different in-store workflows.
Here are four ways it can help elevate retail operations:
1. Enable more personal, side-by-side clienteling
Repeat business often depends on the quality of the customer relationship. That means giving associates the tools to offer personalized recommendations, answer questions and remove friction from the buying journey, without stepping away from the customer.
Galaxy Z Fold8 can foster this clienteling by giving associates a larger mobile workspace while keeping them engaged with the shopper. Together, the customer and associate can browse products and explore configurations on the 7.6-inch AMOLED 2X main screen.
Galaxy AI-powered features, such as Photo Assist, can also help associates use images to visualize variations, including a product’s color or size. With the Interpreter feature, associates can communicate in 22 spoken languages, making customer interactions more accessible and informative. Simply tap the mic icon and speak, and the multi-window screen will show both languages at the same time.
2. Turn Multi Window capability into assisted selling
Every additional step in the purchase journey can introduce friction. If an associate has to leave the customer to check inventory, confirm product details or contact another location, the conversation, and potentially the sale, can lose momentum.
The expansive display and Multi Window capabilities on Galaxy Z Fold8 allow associates to bring multiple resources together in one mobile workspace. For example, they might view product specifications alongside inventory information while also communicating with a colleague or accessing another business application.
That means less switching between devices and applications and more information available within the same customer interaction. Associates can compare products, check availability and answer questions without breaking the flow of the conversation.
3. Support hybrid operations from the sales floor
Buy online, pick up in store (BOPIS), curbside pickup and other omnichannel services have expanded the role of the retail associate beyond traditional sales. Employees may need to locate orders, verify products, update order status, communicate with customers and coordinate with colleagues, all while continuing to support shoppers in the store.
Galaxy Z Fold8 gives associates the flexibility to manage those tasks wherever they are. With the right retail applications and connected systems, they can access order information, communicate updates, respond to customer questions and keep fulfillment moving without returning to a fixed workstation.
Accuracy improves, too, as staff can use Knox Capture, a built-in, enterprise-grade barcode scanning solution that transforms the device’s camera into a scanner to ensure products match orders precisely and automatically update inventory numbers.
That mobility can also help retailers respond more quickly when things change. Managers and associates can stay connected and adjust on the fly as customer traffic, pickup volumes or staffing needs shift.
4. Bring mPOS to the customer at the point of decision
Few things create as much friction in the shopping experience as a long checkout line. With compatible mPOS solutions, Galaxy Z Fold8 can help retailers move transactions beyond fixed checkout locations and onto the sales floor. That gives associates the opportunity to complete purchases closer to where customers are making decisions. Combined with clienteling and product information, mobile checkout can also create additional opportunities to recommend complementary products, explore upgrades or engage customers with loyalty programs.
The flexibility can extend beyond the traditional store environment, too. For pop-ups, seasonal activations and in-store events, mobile POS solutions can help retailers create temporary points of sale without relying on permanent checkout infrastructure.
From device sprawl to a more mobile operation
Retail associates already have enough to manage. Adding more technology isn’t necessarily the answer; making the technology they use more flexible can be.
By combining a foldable form factor with a larger mobile workspace, connectivity and access to business applications, Galaxy Z Fold8 can help retailers consolidate tasks and give associates more freedom to work where they are needed most.
The result is a retail operation designed around the associate, not the device: less switching, fewer interruptions and more opportunity to stay focused on the customer.
Discover more features of Samsung Galaxy Z Fold8 that can help elevate your retail operation. Also learn how mobile devices are moving store managers from the back office to the sales floor and beyond.
