Take a walk through the omnichannel bank of the future
Research shows branches will be instrumental to the bank of the future. Follow one customer's journey through the omnichannel experience.
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Julie Godfrey is the U.S. lead for Retail Banking Solutions & Innovation at Samsung Electronics America. She is responsible for co-innovation with industry leading financial services organizations transforming business processes and delivering competitive differentiation with mobile technology. Julie has been recognized for her achievement in Retail and Food Service customer experience design, employee mobility enablement and building emerging technology ecosystems in the fields of VR, mobile payments and wearable technology. Julie earned an MFA from the University of Tennessee, and an MBA in Data Analytics from Rutgers Business School. She is an advocate for the city of Newark and a patron of the Newark Museum.
Research shows branches will be instrumental to the bank of the future. Follow one customer's journey through the omnichannel experience.
At the recent Gartner ITxPo Symposium, I shared how retail banks can apply innovation to transform the customer experience.
Now that mobile banking technology has found its legs, it's time for banks to refocus on their branches.
Lean how technology can streamline paper processes, identify upsell and cross-sell opportunities for your retail bank.
Banking's digital revolution isn't over, it's just moving to the branch. Here are three pillars of a consultative branch banking experience.