Reaping the Benefits of Mobile Communications and Mobile Call Recording
Financial organizations can offer a more personalized customer experience through recording mobile communications.
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As an Associate Fellow and VP of Research for Connected Work at Frost & Sullivan, Melanie covers a broad range of markets, leveraging long-standing relationships with leading industry participants’ senior executives and customer organizations. Melanie has more than 25 years' experience covering video and web conferencing, social networking, unified communications, voice, IP communications, and instant messaging and presence, as well as a wide range of business software and services. Melanie brings deep technical expertise and in-depth understanding of the ways in which technology can positively impact business processes and performance. She studied social anthropology at Harvard, and she views technology transformation through that lens.
Financial organizations can offer a more personalized customer experience through recording mobile communications.
With more and more companies rolling out COPE mobile device programs, a clear understanding of the costs and benefits is essential.
Employees who use smartphones for business have demonstrated a dramatic increase in work efficiency. This Frost & Sullivan infographic shows just how much.
According to a recent Frost & Sullivan survey, enterprises are relying more and more on smartphones, leading to an increasingly mobile workforce.
A recent Frost & Sullivan survey illustrates that governments are increasingly embracing the idea of a mobile workforce to increase employee productivity.
The Internet of Things is creating an increasingly digital government that can streamline operations and increase employee productivity.
As more than half of all government employees now work outside of an office on a regular basis, mobile access is critical.
While organizations have been quick to embrace the "bring your own technology" movement, many don't take into account the hidden costs of BYOT.
Respondents in a Frost & Sullivan survey report that smartphone usage can dramatically boost productivity and improve employees' work-life balance.
While government agencies embrace the idea of equipping their employees with mobile devices, they express concerns around mobility management and security.