For first responders, communications are a matter of life and death — both for the responding personnel who need to stay in constant contact with dispatch and with each other, as well as for the public they’re protecting. As such, their communications have to be fast, reliable and accurate.
Choosing the most fully featured communications platform is a mission-critical priority for law enforcement, firefighters and emergency medical services (EMS) alike.
Building upon LMR
For decades, the burden of first responder communications has been carried by land mobile radio (LMR). LMR was cutting-edge in the 1930s, but it’s engineered to be voice-first; it can’t match the wealth of live video streams, interactive maps and other real-time data carried by modern smartphones.
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Interoperability between different agencies’ LMR systems remains a challenge, despite the Project 25 initiative. LMR is also dependent on dedicated networks for coverage, which limits the technology’s range and operable area. Cellular networks, on the other hand, provide nationwide coverage and support communications across jurisdictional boundaries.
Your roadmap to mission-critical push-to-talk (MCPTT)
That said, LMR has retained two distinct advantages over most smartphones: push-to-talk (PTT) capabilities and the build strength to handle first responders’ work environment, a mix of extreme weather and rough handling that would knock many consumer devices out of commission.
Samsung has stepped into this breach with a rugged smartphone that’s ideal for first responders: Galaxy XCover6 Pro, which combines ruggedness and PTT functionality with the performance, reach and intuitive interface of a premium smartphone.
Galaxy XCover6 Pro is also FirstNet Ready™, which means users who subscribe to FirstNet service can use their Galaxy XCover6 Pro to access public safety’s Band 14 spectrum and FirstNet Push-to-Talk service. It also works with PTT providers such as ESChat and Verizon’s Push to Talk service.
Tough enough for first responders
Unlike consumer smartphones, Galaxy XCover6 Pro is built to be military-grade. It has been tested against the Department of Defense’s MIL-STD-810 standards for durability. Galaxy XCover6 Pro also meets the IP68 standard for dust and water resistance. To become IP68-certified, Galaxy XCover6 Pro kept working after being submerged in 5 feet of water for 30 minutes at a time.
Equipped with a more durable Corning Gorilla Glass Victus+ display, Galaxy XCover6 Pro is the toughest Samsung Galaxy smartphone yet. At the same time, increased touch sensitivity supports input from regular leather gloves up to 2mm thick or even wet hands. First responders can clean their Galaxy XCover6 Pro with hand sanitizer without worrying about damage, providing added peace of mind while they’re at work.
Optimized for push-to-talk
First responders need seamless communications, so Galaxy XCover6 Pro is designed for fast, easy PTT. It features physical buttons for PTT and emergency notifications (e.g., “Officer Down”) that can be configured and reconfigured as needed. Enhanced volume control means they can also turn up the speaker for better voice clarity.
Powered by 3GPP mission-critical technology, FirstNet subscribers using Galaxy XCover6 Pro enjoy the highest priority on the FirstNet network, with PTT servers across the country ensuring lower-latency voice communications.
PTT is an essential element for first responders who need to quickly communicate situational awareness details to other members of the team. Galaxy XCover6 Pro provides this capability along with reliable continuity of service across LMR networks, Wi-Fi and CBRS.
Fully featured smartphones
Because Galaxy XCover6 Pro is made by Samsung — a leader in first responder smartphone technology — the device has all the features you’d expect from a modern Android smartphone and more.
With 5G connectivity that offers download speeds up to 7.8 times faster than LTE devices, for instance, first responders can start their workday from anywhere, including the field, the station or their vehicle. And with Wi-Fi 6E connectivity, they’ll also be able to stay in touch with team members while moving between different rooms and buildings. Galaxy XCover6 Pro also supports CBRS, which some agencies may use to set up a private network to avoid competing with other cellular traffic.
At 9.9mm thick and only 0.52 pounds, Galaxy XCover6 Pro offers the portability first responders depend on, without any trade-off in performance. Powered by a faster-than-ever Qualcomm SnapdragonTM 778G 6nm processor, Galaxy XCover6 Pro comes with an improved 50MP/8MP dual lens camera to quickly record evidence on site. It’s also easier to view photos on the smartphone’s 6.6-inch display, or take advantage of the up to 120Hz refresh rate for watching video footage captured during an emergency.
No matter how busy they get, first responders can take high-res photos and write reports without worrying about running out of space, thanks to 128GB of internal storage and an external storage slot that supports up to 1TB.
A device that can go the distance
Working in public safety often comes with long hours, and Galaxy XCover6 Pro was designed to go the distance. It offers quick-connect pogo charging pins for use in drop-in charging stations, and the battery is field-replaceable — especially useful for teams that share devices across shifts. You can easily remove the phone’s back cover and swap in a fresh battery as needed.
Traditionally, first responders have had to switch back and forth between in-vehicle technology and their smartphone or desktop computer. Galaxy XCover6 Pro streamlines that workflow with Samsung DeX, which offers a PC-like mobile experience by allowing first responders to pair their smartphone with an external display and keyboard. In mobile desktop mode, it’s even easier to write citations, compile evidence, write post-incident reports or launch field-based reporting (FBR) apps or records management systems (RMS).
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When evidence has to be dropped off at the station, Galaxy XCover6 Pro can scan the applied barcodes (assigned by evidence or property management clerks) to keep track of the evidence throughout an investigation.
Galaxy XCover6 Pro is protected by fingerprint scanning and facial recognition, as well as the built-in Samsung Knox mobile security platform, which provides the defense-grade protection that first responders need for sensitive public safety information. For those in IT supporting first responders, Knox Suite provides a complete tool kit to deploy, manage and secure Galaxy XCover6 Pro — including valuable apps to enhance public safety work, such as Knox Capture and Knox Guard.
Right for the job
Purpose-built in collaboration with public safety agencies, Galaxy XCover6 Pro supports MCPTT communications, enhances situational awareness, supports mobile computer-aided dispatch (CAD) and enables instantaneous collaboration through the sharing of photos, videos and rich data, such as maps and floor plans — all in a defense-grade package proven tough enough for first responders.
To help you strategize your agency’s next mobile upgrade, consider Samsung’s other innovative public safety technologies — including devices, software and accessories. And get expert, practical advice for your mobile deployment so you can be both connected and compliant with this free guide.