Digital technology has disrupted the insurance industry, increasing competition and raising expectations for customer service. Claims adjusters, in particular, are looking for new tools to speed up their work, improve their processes and support superior customer experiences.
The last few years only accelerated the move toward digital applications for claims adjusters. According to a survey by McKinsey, 85% of insurance executives said the pandemic spurred them to increase the digitalization of employee interactions and engagement. Consumers are expecting insurance companies to provide the personalized and fast service they are enjoying from other industries.
Mobile technology is an important enabler of process improvement and customer experience innovation. Take the Samsung Galaxy S23, for example, which is uniquely suited to support claims adjusters, as it packs every capability they need in one compact mobile device that eliminates friction, protects the data they collect, and helps them deliver innovative customer experiences.
Here are 10 reasons why the Samsung Galaxy S23 series is the perfect device for claims adjusters.
1. A larger space for working
The Galaxy S23’s Infinity display maximizes your screen real estate for easier on-the-go multitasking. With no margins at the top or bottom, and no home button or notch, the S23 gives adjusters more screen space to view documents, complete reports and even work in multiple apps at once. The S23 Ultra, S23+ and S23 offer a choice of three screen sizes ranging from 6.1-in. to 6.8-in.
2. Power, performance, storage
The Galaxy S23 series offers enough RAM to keep any app set running smoothly. The S23 Ultra offers a choice of 8GB or 12GB of RAM, the S23+ model provides 8GB, and the S23 offers 8GB. All three come with 128GB of storage onboard their base models, with upgrade options all the way up to 1TB for the top-of-the-range S23 Ultra. With these options, an adjuster never has to worry about running out of space for photos or video, even in their busiest months. They can also run cloud-based applications more quickly to deliver a fast, fluid claims experience.
3. All-day battery life
All Galaxy S23 devices feature intelligent battery technology called Adaptive Power Saving. This feature adapts to how and when the owner uses their device, optimizing power usage to extend battery life during long days spent moving from site to site assessing property and casualty claims in the field. On those hectic days when adjusters can’t pause to charge, the S23 will keep them connected and fully capable. All the S23 devices have large, all-day batteries, with Samsung intelligent power management further optimizing battery life.
4. Samsung DeX can replace your laptop
The Galaxy S23 series includes Samsung DeX, which enables the phone to power a complete desktop experience simply by connecting to a monitor, keyboard and mouse using a DeX HDMI adapter or multiport adapter. With DeX, it’s possible for the smartphone to replace every insurance adjuster’s laptop.
Adjusters can use their S23 as a mobile device in the field and then bring it back to a home or work office and connect it to a monitor for instant access to the same apps, documents, data, and other assets they collected and used out in the field. This provides convenience and versatility when going between the office and the field to evaluate claims, and it saves adjusters the hassle of transferring forms, documents, and other data between devices every time they change locations.
5. Access VDI through DeX
Through Samsung DeX, claims adjusters can also access a company’s virtual desktop infrastructure (VDI), eliminating the need for thin clients to access enterprise desktop applications. Running virtual desktops via DeX ensures that all your old productivity tools remain viable as you adjust to your new mobile-powered workflow. VDI access can also accelerate the deployment of new desktop applications and tools that support claims processing and reduce the functional constraints of working remotely.
6. Defense-grade security
Like all flagship Galaxy phones, the S23 is built on the Samsung Knox platform, which uses a comprehensive set of overlapping mechanisms to provide end-to-end security for an entire network of company-owned devices. Knox offers particular value to insurance companies managing a staff of claims adjusters working in the field. Even when employees are remote, Knox’s endpoint security ensures that company and client information is never at risk. Insurers can further strengthen security with Knox Manage, an optional mobile device management (MDM) solution that enables IT to configure and manage mobile devices, push apps and set policies such as application whitelisting and blocklisting.
7. Ultrasonic fingerprint ID
With the Galaxy S23 Ultra, S23+ and S23, an ultrasonic fingerprint sensor is built directly into the display, providing easy-to-use biometric security while allowing for maximum screen real estate. Ultrasonic fingerprint ID is ideal for adjusters because they can save time during customer interactions by authenticating themselves quickly, easily and with this convenient and highly secure technology. The combination of Knox and ultrasonic fingerprint ID will thwart even the most persistent threats, protecting sensitive customer information in the event an adjuster’s phone is lost or stolen.
Go mobile-only with Samsung DeX
8. Encrypted storage
For another layer of data protection, the S23 provides an encrypted storage solution called Secure Folder. Secure Folder lets users segregate personal items such as photos and apps from their work data and apps in an encrypted folder. This means a claims adjuster can take photos at claims scenes without mingling them with personal photos. The folder is protected by the defense-grade Samsung Knox security platform, which encrypts all data stored there, making sure your information is kept safe from any malicious attacks. You can also add a passcode or biometric lock to keep your data safe from any prying eyes.
9. Incorporate the S Pen into your workflow
Samsung has incorporated the S Pen into the Galaxy S23 Ultra, a stylus that provides users with an easy way to take notes from anywhere, anytime. As a claims adjuster moves from home to office to incident scene, for example, they can simply pick up the S Pen to write emails and take quick notes while on the go. They can even jot things down while the screen is off using the Screen-off note-taking feature. When they’re done, all they have to do is hit Save to store it in Samsung Notes.
10. Switch from your old phone with ease
Even if your claims adjusters aren’t currently using Samsung devices, the transition from any current device to the Galaxy S23 is made seamless by Samsung Smart Switch. With this service, a user can easily transfer contracts, claims data, or even music and contacts from their old phone using a USB cable, computer or via wireless.
When it comes to greater information-gathering and claims-processing efficiency, even the best claims adjusters can’t overcome the limitations of inflexible technology. By empowering adjusters with powerful, high-performance tools in the field, insurance organizations can help claims adjusters reach new levels of efficiency and productivity.
For a full overview of all Samsung technology solutions for the Finance industry, please visit this page. And sign up for a Samsung Business Account to get exclusive offers, including volume pricing discounts, on our latest Galaxy S23.