Optimize your banking customer service

Get your free guide to meeting the customer service expectations of today's banking consumer.

Download Now
full-width Finance

Four Trends Shaping the Future of Investment Banks

By Jacob Morgan
Evolution of Investment Banks

1. Specialization

2. Technology

Blockchain
AI and Automation

3. Super Secure Mobility

Augmented and Virtual Reality
Wearable Devices

4. Rethinking Talent

  • Revisit your current service areas to determine where your investment bank has the legitimate potential to lead, impact and transform the market.
  • Create “ears” of the organization via in-person discussions and real-time feedback technologies so that your organization can truly listen to what employees care about, value and expect.
  • Keep pulse of the FinTech companies emerging in various spaces, and start discussions with them to explore potential partnership or acquisition opportunities.
  • Build close relationships between HR and IT teams to combine the knowledge of people and technology to transform workplace practices.
  • Create a technology lab or innovation center to experiment with the various technologies that are emerging, such as Samsung’s Knox and Mobile Device Management solutions and how they may impact the ways in which your employees work.
About the Author

Samsung for Business

Posts By

Samsung for Business

A global leader in enterprise mobility and information technology, Samsung offers a diverse portfolio of enterprise technologies from smartphones, wearables, tablets and VR, to digital displays and storage solutions. We are committed to putting the business customer at the core of everything we do, serving diverse industries including education, finance, government, healthcare, hospitality, public safety, retail and transportation. Samsung is committed to helping customers realize the promise of a digital business. Follow Samsung for Business on Twitter: @SamsungBizUSA

View more posts by Samsung for Business