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Enhancing the Mobile Experience for Federal Workers

Federal agencies need to focus on creating a seamless, user-friendly experience in order to reap the benefits of new technologies while empowering mobile workers to more effectively carry out their mission, says Todd Maxwell, senior manager of business development and innovation at Samsung. Greg Otto, managing editor at Cyberscoop, recently interviewed Maxwell as part of FedScoop TV’s Accelerating Innovation in Government video series.

One of the top expectations of today’s mobile federal workforce, according to Maxwell, is a seamless transition between environments and workspaces — a consistent user experience and reliable functionality that won’t impede productivity or distract from the task at hand, whether accessing data from the car, home, office or remotely. Through technologies like Samsung DeX and virtual desktop infrastructure (VDI) solutions, cloud services and next generation wireless systems like 5G, Maxwell believes agencies are equipped to meet those expectations.

While increased productivity is certainly a perk of this “seamless” approach, federal agencies must maintain their focus on securing mobility and emerging tech. To address this, Maxwell recommends making security as user-friendly as possible by ensuring it is baked into devices at the hardware level. Samsung Knox strikes an ideal balance easing usability for federal personnel, while simplifying device management so IT can rest easy at night knowing devices and data are secure.

Watch the video to hear more about Todd Maxwell’s perspective on maximizing federal productivity and improving training through mobile solutions, and stay tuned for more videos in the series.

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Chris Balcik

With over 27 years of experience in the defense, intelligence and transportation industries, Chris Balcik currently leads Federal government sales for Samsung’s B2B Mobile division. Chris brings with him expertise in assisting public and private sector clients including the FAA, DNI and DoD on complex, large-scale systems engineering and technology transformations, concept of operations design, program management, business case analysis, and business process optimization. Prior to entering the civilian workforce, Chris was an Officer in the United States Air Force leading Command and Control support to military operations.

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