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In healthcare, every second counts. But do hospital clinical communications today deliver the speed, efficiency and collaboration required to make urgent patient care decisions and interventions? I recently spoke to Dr. Will O’Connor, chief medical information officer at TigerConnect, about how his company is getting clinical communications up to speed in the mobile era.
“With the existing communications technology, there are a couple of challenges,” O’Connor said. “First, it is very hard to find the right person that you are looking for at the right time.”
So, historically, if a doctor had a specific patient, he or she had no way to reach or communicate with the patient’s primary care physician, nurse or consult in a timely manner.
Another challenge is the lack of healthcare communications interoperability.
“If I’m at Hospital A,” O’Connor explained, “They don’t necessarily talk to Hospital B. That’s been a challenge for healthcare workers and patients alike.”
TigerConnect’s central messaging system aims to tackle these communication barriers. With electronic health record (EHR) integration, TigerConnect pulls patient information, which helps healthcare practitioners identify who the patient is, so they can have patient-centered conversations.
It also enables care teams to be much more responsive. Instead of sending potentially high-risk lab information to an EHR inbox, where it might take a while to get read, TigerConnect can send an alert right to the physician’s phone, so they can react to potentially adverse events immediately.
As mobility becomes more essential to healthcare, TigerConnect is working with Samsung to equip its clients to securely and seamlessly log into the platform through Samsung devices.
“What we find,” O’Connor shared, “is the easier it is for folks to log in and use the application, the more they are going to use it.”
Download our in-depth guide to consolidating and enhancing clinical communications with smartphones.