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How Mobile Technology Can Enhance Public Utility Field Work

Public utility field work is one of the most physically demanding, information-intensive and engineering-centric occupations in the world. Public utility field workers, often working in harrowing weather conditions — because things tend to go wrong in bad weather — have to detect, provision and execute repairs and upgrades while protecting themselves and the public from high-voltage electrocutions, gas line ruptures and high-pressure water main breaks.

Thankfully, advances in ruggedized mobile technology can now make public utility field work more efficient, effective and safer for everyone concerned.

One Device to Rule Them All

The biggest advantage of using a ruggedized all-weather mobile device in the field is that it can replace all of the electronics that public technicians might carry, including a push-to-talk (PTT) radio, digital camera and portable computer. Not only does this reduce the amount of gear the technician has to carry, but it centralizes everything in their hand.

A ruggedized tablet or smartphone provides immediate access to rich data, voice, messaging and video communications. With a growing ecosystem of apps and “smart forms” that are purpose-built to streamline utility industry workflows, utility companies can leverage mobile to transform the way they operate.

Access to Vital Information

A public utility field worker’s job is akin to that of a detective: They are sent out to determine precisely where in the network a failure has occurred — because often the location is only generally known to dispatch — determine what kind of failure it is, and then come up with remedies to resolve it quickly.

Having access to a rugged mobile device with 4G data connectivity lets these technicians receive all available information from headquarters, including maps (with driving instructions), network drawings and specifications, building and site records, and reports from utility customers and the public.

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Being able to see this data during a crisis reduces the guesswork involved in troubleshooting, allowing repairs to start more quickly. Having access to this information also makes a difference during routine maintenance and upgrades, because improved knowledge leads to faster, better repairs and installations.

Better Field Documentation

When a field worker has a ruggedized tablet or smartphone, they also gain a high-resolution camera that can capture visuals and share them in real time with dispatch. Photos and livestreamed video can bring head office engineers into the loop for analyzing problems and selecting and sending replacement equipment immediately. Being able to see the scene for themselves can also help managers make decisions on whether to dispatch more crews and trucks.

Enhanced Technician Tracking

After transitioning to 4G LTE-connected mobile devices, the GPS locations of crew members can be tracked by dispatch in real time. This allows supervisors to schedule their field personnel more efficiently, and be able to reassign crews that have just completed their work to the next closest priority assignment.

This enhanced technician tracking helps during regular workdays and makes a difference during emergencies when there are far too many repairs needing attention and too few people available to do them. When supervisors know where their field workers are at all times, they can redeploy them more effectively.

Improved Worker Safety

Public utility field work is dangerous by definition. Technicians are dealing with high voltage wires, natural gas lines, and large capacity drinking water and wastewater trunks that have to be handled safely at all times.

Because things go wrong in the real world — especially during bad weather — public utility field workers occasionally get injured. By knowing the field workers’ locations at all times and being able to stay in contact with them, dispatch workers can send medical assistance fast. Getting EMS crews to the scene during the “Golden Hour” increases injured field workers’ chances of survival and reduces recovery time.

Faster Emergency Response

When a live power line drops in the city during a windstorm, the fire department needs a gas line shut down at a chemical plant fire or a broken water main floods a major highway, response time is everything. Having public safety field workers tracked and in contact via ruggedized mobile devices enables faster emergency responses to these and other life-threatening situations.

Happier Utility Customers

Using ruggedized mobile devices makes it possible for public utility field workers (and their managers) to do their jobs more effectively. With all the capabilities they offer, crews can get problems solved sooner and customers’ lives get back to normal more quickly.

In an age where consumers are quick to complain on social media — and to heap praise on public utilities when they do respond quickly — using ruggedized devices loaded with public utility-specific apps can result in happier customers.

Capable Ruggedized Devices

Samsung has a portfolio of rugged mobile devices, including the Galaxy Tab Active Pro and Galaxy XCover FieldPro, that are ideally suited for public utility field work.

The Tab Active Pro is a ruggedized, 10.1-in. Android tablet tested against the MIL-STD-810G standard while also being IP68 dust/water-resistant. The Tab Active Pro has a touchscreen that works when dry or wet. Field workers who prefer to write their notes can do so using the included S Pen. The tablet’s onboard battery runs for up to 15 hours and can be exchanged for a new battery if the device is shared across shifts. The Tab Active Pro also supports Samsung DeX, so it can connect to a monitor in the vehicle or at the office to deliver a full desktop experience.

The XCover FieldPro is a ruggedized smartphone with push-to-talk capability that also has MIL-STD-810G and IP68 certifications. The XCover FieldPro has dedicated physical push-to-talk and emergency request buttons that can be programmed to send location data or alerts. Like the Tab Active Pro, it is MIL-STD-810G tested and can be operated in bad weather or by users wearing gloves. Built-in Band 14 capability means the rugged phone can be used for dedicated emergency response communications.

Both devices have a 13MP rear-facing camera and a 8MP front-facing camera for video calls, and they come equipped with 4GB of RAM and 64GB of onboard storage, plus a microSD card slot that can accommodate up to a 512GB memory card.

The Bottom Line

Whether you opt for a rugged tablet or a more compact smartphone, public utilities need to move to ruggedized mobile devices today in order to significantly improve their responsiveness, safety and customer service.

Learn more about how Samsung’s rugged tablets can help solve your toughest business challenges. Or, read a free white paper on improving connectivity in field services.

James Careless

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James Careless

James Careless is an award-winning freelance writer who covers EMS, fire and police public safety communications. He has contributed to Corrections1, EMS World, Fire Apparatus & Emergency Equipment, Fire Chief, FireRescue1, Law and Order and Police1 magazines; among others. Careless has produced content for NBC-TV, NPR (radio), and CBC Radio/TV.

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