Situational awareness is a top priority for first responders at all stages of an incident response — from the moment a call for service is issued, in transit and on the scene. The key to a safer response is removing the unknown.
Tyler Technologies’ Enterprise Law Enforcement Field Mobile and Enterprise Fire Field Mobile apps — designed to run on smartphones and tablets — connect first responders to the full suite of features available in Tyler’s industry-leading CAD software while they’re in the field. As they’re driving to the incident, arriving on scene and working alongside each other, first responders can access real-time information tailored to their specific role and location.
“Enterprise Law Enforcement Field Mobile and Enterprise Fire Field Mobile collect all the information the agency has available pertaining to a specific incident and make it available to first responders on their smartphones and tablets,” says Duane Kietzman, Tyler Technologies product lead. “The apps help the person driving the vehicle find the quickest way to the scene using on-screen maps. They provide relevant information about the incident to all first responders, based on their individual responsibilities, so they know what to expect when they arrive.”
Based in Plano, Texas, Tyler is the largest U.S. software company dedicated to providing software and services for the public sector, and has been serving the public safety industry for more than 40 years. Their mobile apps are just one part of Tyler’s fully integrated public safety suite of solutions.
Comprehensive situational awareness
The goal of Tyler’s mobile apps is to provide each first responder with the specific information they need when they need it, throughout all stages of an assignment.
En route to the scene, the apps use Esri-powered maps to provide drivers with clear, turn-by-turn directions to the scene, their assigned staging location or the location of the caller. Users are also notified as to which units are responding to the scene, their ETAs and the location of on-scene personnel.
Automatic status updates inform dispatchers of en route and arrival status. SWAT teams, responding officers and fire crews can use street view imagery to visualize the location of the incident before they arrive. Fire crews can also access building maps, any available response preplans, hydrant locations and other time-saving information.
Once on the scene, first responders benefit from immediate updates about an incident as the information comes in — no need to radio into dispatch or pull data from mobile data terminals (MDTs). Law enforcement can silently request information or call for backup without returning to the patrol car. Location information for rescue units and individual personnel is relayed to dispatch automatically, providing greater visibility into the situation at hand.
Every step of the way, first responders and emergency response personnel have the information they need to get the job done quickly and safely.
Samsung DeX adds full computing experience
To further enhance the power of their mobile law enforcement and fire apps, Tyler has optimized Enterprise Law Enforcement Field Mobile and Enterprise Fire Field Mobile for Samsung DeX.
DeX allows first responders to power a full desktop experience from a compatible Galaxy smartphone or tablet — in the vehicle or at the office — simply by docking their smartphone or tablet to a compatible monitor and keyboard. When a first responder needs to go into the field, they can undock the device and continue using it with no interruptions, taking a camera, microphone and more mobile capabilities on the go. In apps like Enterprise Law Enforcement Field Mobile and Enterprise Fire Field Mobile, DeX maintains their place.
“Having public safety technology on a smartphone or tablet just makes sense in today’s world,” says Kietzman. “With Tyler’s applications available on these devices, first responders have access to powerful technology on their person. This is truly a game changer for the mobile first responder.”
Add robustness with the Galaxy Tab Active Pro
Samsung’s Galaxy Tab Active Pro tablet is designed meet the needs of first responders working in volatile environments. The rugged 10.1-inch Android tablet has been tested against MIL-STD-810G standards and is IP68 dust- and water-resistant. The Tab Active Pro comes with a 13MP outward-facing camera and 8MP front-facing camera, 4GB of RAM, 64GB of onboard storage and a microSD card slot that can add up to 512GB memory.
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First responders don’t have the time to wait for a device to recharge, so the Tab Active Pro has a removable 7,600mAh battery that runs up to 15 hours on a full charge. Its touchscreen still works when wet or when the user is wearing gloves. This tablet also supports Enterprise Law Enforcement Field Mobile and Enterprise Fire Field Mobile, is optimized for Samsung DeX and is protected by Samsung’s Knox defense-grade security system. The Tab Active Pro even comes with an S Pen, so first responders can take handwritten notes, annotate maps and documents, sketch a scene or just use the device with greater precision.
“Tyler is proud of what we have accomplished in our partnership with Samsung,” says Kietzman. “We have seen our users embrace a mobile-first approach to emergency response. Looking ahead, we’re excited to take advantage of opportunities to improve the efficiency of first responders, empowering them to write full reports on a mobile device, wirelessly stream to an incident command vehicle and leverage new industry standards like mission-critical push-to-talk.”
Learn more about how Samsung supports mobile first responders with technology that gives them the freedom to stay connected wherever the job takes them. And find out how much you can save by leveraging Samsung DeX at your agency with this free assessment.