How to create a mobile-first hospital

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How Samsung Supports Mobile Transformation in Hospitals

As smartphones have gotten smarter, so has hospital technology. With the right integrations, your clinicians can now use a single device for everything from multichannel nurse communications, to EHR access, to remotely monitoring bedside equipment and scanning pharmaceuticals.

That’s a lot of responsibility for a single device, so you need smartphones that are up to the challenge. You also need devices that IT can control, secure and optimize for the job — which means BYOD is almost as antiquated as the beepers that some physicians still carry.

Recognizing the need to modernize communications, 90 percent of hospitals are making significant investments in smartphones and secure mobile communications platforms, according to a Spyglass Consulting Group survey on clinical communications trends. Sixty-eight percent of hospitals are also using middleware that lets clinicians monitor data and receive alerts generated by other hospital technology.

In other words, digital transformation is already underway in most health systems. And after decades partnering with hospitals, researchers and software developers, Samsung has the deep expertise — and the product suite — to help you modernize clinical communications and future-proof your organization.

Here are a few ways Samsung can support your hospital’s mobile transformation.

Find the Perfect Phone(s) for Physician and Nurse Communications

You’d love to buy all your clinicians top-of-the-line smartphones, but few hospitals have the budget for that. On the flip side, if you invest in cheap phones, you’ll hear constant complaints about battery life and sluggish apps, and they might not have the power to sufficiently run all the programs your clinicians need to access.

Samsung’s A-Series phones are the perfect compromise. As mid-range smartphones designed for work, they have the power to run sophisticated apps and a replaceable battery that can endure 12-hour shifts (and then some). They’re also highly customizable, so IT can add apps that clinicians need, and remove functionality they don’t.

How to Create a Mobile-First Hospital

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Of course, some clinicians might need more high-end devices, and physicians might demand them. Samsung offers a diverse portfolio of phones — including the new Galaxy S10 and Galaxy Note10 as well as the Galaxy S9 — so hospitals can choose exactly the capabilities they need for each clinical role.

All Samsung smartphones are secured by Samsung Knox, a defense-grade mobile security platform comprising hardware- and software-based protections. They can also be unlocked for Wi-Fi-only use, meaning you don’t have to buy data plans for all those phones.

Ditch Desktops With Samsung Dex

When you equip clinicians with Samsung devices, you’re not just giving them phones. You’re giving them handheld computers that can handle all their data-sharing needs. That means no more lugging around laptops or searching for available desktop computers.

Of course, sometimes a large screen and keyboard can be helpful — for example, when nurses are entering copious patient notes or when physicians want to share what’s on their screen with patients. Enter Samsung DeX, a Samsung exclusive that provides a desktop computing experience without the computer. Instead, hospitals install a monitor, keyboard and mouse in patient rooms, at nurses’ stations and in other employee common areas. Clinicians simply connect their Galaxy smartphones via HDMI, and they can run a complete desktop experience on the larger screen.

With DeX, your organization can finally make smartphones the one and only clinician computing device and fully commit to mobility.

Secure Your Mobile Fleet With Samsung Knox Manage

Data breaches cost hospitals roughly $380 per record, on average, according to the Ponemon Institute. That’s more than 2.5 times the global average across all industries. Inadequate mobile security can compromise patient privacy, safety and even quality of care.

Samsung has mobile security covered. All Galaxy smartphones are HIPAA-ready and inherently secured by Samsung Knox, which is built into the devices from the chip up. Samsung also offers Knox Manage, a cloud-based enterprise mobility management (EMM) solution that enables IT to apply a variety of controls and protections across all your organization’s devices. This includes the ability to:

  • Partition company apps and data from personal ones

  • Prevent hospital app access over unsecure Wi-Fi connections

  • Require biometric or multifactor authentication to access apps

  • Track devices via GPS

  • Lock or wipe devices remotely

  • Provide remote IT support

Knox Manage also works with non-Samsung devices (including other Android-based, Apple iOS and Windows 10 devices), so IT can manage all your devices from a single console.

Customize Devices at Scale With Samsung Knox Configure

Before you deploy smartphones to clinicians, they need to be properly secured and preconfigured for each team member’s role. That means IT must adjust settings, connect to Wi-Fi, add and remove apps, set protections to block unsecure apps and do a host of other things to get each phone prepared for its end user.

This is a time-consuming process, especially when you’re deploying hundreds of smartphones at once. And if devices ever need a factory reset, IT must complete the process all over again.

Or they could just use Knox Configure, Samsung’s customization tool that lets IT quickly:

  • Customize the phone’s background and icon placement

  • Preload apps based on user roles

  • Remove unnecessary apps

  • Lock down unnecessary settings and functionality

Once IT has created a Knox Configure profile for each role, they can push it to an entire fleet of smartphones. Then all they need to do is power each device on, let it download the Knox profile, and hand it off to the user. And if a factory reset is ever required, the profile comes right back up — no additional configuring required.

Simply put, the smartphone essentially becomes a single-purpose device that’s highly useful, highly secure and of course, highly mobile — making it ideal for physician and nurse communications.

Learn to streamline communications and create mobile workflows in our free white paper, or take a three-minute assessment and get a tailored recommendation to improve your clinical communications.

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Taylor Mallory Holland

Taylor Mallory Holland is a professional writer with more than 11 years of experience writing about business, technology and healthcare for both media outlets and companies. Taylor is passionate about how mobile technology can reshape the healthcare industry, providing new ways for care providers to connect with patients and streamline workflows. She stays on top of emerging trends and regularly speaks with healthcare industry leaders about the challenges they face and how they innovate using mobile technology. Follow Taylor on Twitter: @TaylorMHoll

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